Maricelas Furniture Inc. - Irwindale, California

Dina G.

The best place to buy your furniture. Awesome deals for every budget. Prices compare to other furniture stores are very affordable. They've been in business for more than 20 years. I highly recommend it! Great customer service 👍

Corrie O.

Marcella’s Furniture is an excellent business. The customer service is outstanding and the selection and prices are unbeatable. I highly reccommend this business.

Ruby P.

Quality of the product is horrible, I bought a 9 drawer dresser and within 2 weeks the drawers are all messed up. I use to buy from here all the time but the quality is just poor now. I wouldn’t recommend getting the cabinets from here. The handles on the side holding the drawers are just horrible and cheap. They use to sell quality furniture now it’s just cheap furniture

Jesse M.

I went with my wife last week to look for some furniture for my new home. I was trying to buy a trundle bed, a dining room set, and a couch/ loveseat. I went on Monday and was told the pleather seat I wanted to try out wasn't in the showroom.
The lady told me she would order it and it would arrive on Wednesday. I called Wednesday and and Thursday and kept getting the run around. I was told since it was Mother's Day weekend coming up they were really busy but they would order it the following week.

I called today and was told unless I order the seat they will not bring it in. They don't care about customer service here at all or setting the right expectations. I was ready to order last week and was about to spend around 3 thousand dollars.

I ended up finding a trundle bed on Amazon for way cheaper than she quoted me for. 250 vs 600 that she wanted. I also found a better deal on the dining room set so all I really wanted was the couch.

that she wanted. I also found a better deal on the dining room set so all I really wanted was the couch.

So thank you Marcela's furniture for treating me this way. In the end it was beneficial to me since I saved more money looking for elsewhere.

Avoid this place at all costs if you care about the way you're treated. So disappointing since I shopped here for my other couch years ago. The service has really gone downhill.

Ruben P.

I was referred here by my wife and in-laws when we were looking for new couches. They had bought furniture from them in the past and they never had any issues. I was told that the cushions would be extra firm because sometimes they can be a little too soft and lose their support after a short time. Well the cushions are so soft that you can squeeze them and touch your fingers through the padding. A few months later we decided to try to give them one more try and bought some bedroom furniture with a rustic look. Some of the decorative pieces on the headboard and footboard are off center, the dresser was so poorly put together that the drawers were not level and wouldn’t close all the way. Luckily my father-in-law was a wood worker so he helped us by reinforcing the rails and leveling the drawers. One of the night stands had a chunk of wood that was split right out of the box, and I used wood glue to help secure it. That’s 2 strikes. They will not get my business for a 3rd. The old saying of “you get what you pay for” is true at this store. Cheap prices and cheap quality. I wouldn’t recommend this place to anyone.

Yvonne D.

It started with a defective sofa, Myra allowed us to exchange and upgrade to power recliners. Once we received them they were the wrong couches we ordered. She never acknowledged their mistake and made it seem like somehow it was our fault. There's no customer service when it comes to resolving an issue. Myra won't return calls and when I drove to them to fix the issue she will try to argue her way out of the issue. Same goes for her husband Jose the delivery guy. Who calls on their customer to argue and show no empathy on their own mistake, then hang up on you when you don't agree with how they are handling the issue?! Insane experience, just pay the few extras dollars somewhere else that have the professionalism and won't act like amateurs.

Sabrina C.

Next day does NOT mean next day!!!!!!! Mayra will tell you next day just to get the sale. Sadly this happened to me twice, I place an order and was told next day. Next day came and went, I was calling and just got told well we close at 7pm (and it was already 5:30) were just waiting for the truck. Yes,my mistake for giving them a 2nd chance but I was trying to be understanding as I know things happen. 2 times, that's horrible service!!!! Not to mention that they can't even give you a courtesy call to let you know that your items didn't arrive and your left assuming maybe the next day ? 🤷‍♀️
That's the world we live in, it's not longer about customer service, it's about selfishness on making money. That's all, a quick sale.

Eva

Great and friendly customer service. I was referred to this place 6 years ago when I moved back to California. Ever since then I order most of my furniture from her. She has prices to meet all budgets. And because I am a returning customer I feel she gives us the best price she can. I have referred so many of my friends to her. All happy customers!