Golf Galaxy - Naples, Florida

Clement A.

Golf Galaxy is a golf equipment and apparel store located in Naples, Florida, providing a wide range of products for golf enthusiasts. The store offers a diverse selection of golf clubs, accessories, and attire, catering to players of various skill levels. Shoppers often appreciate the convenience of finding a comprehensive array of golf-related items in one place. However, the shopping experience may be influenced by factors such as product availability, customer service, and pricing. Overall, Golf Galaxy serves as a practical destination for those looking to purchase golf gear and accessories, though individual experiences may vary based on specific needs and preferences.

Trevor K.

My twelve year old had a major growth spurt so it’s time to upgrade his clubs as he is now adult size. We came to the store Saturday afternoon with very few other shoppers present. We wandered looking at irons for a bit of time and a guy walked by and asked if we were doing okay. I responded that we needed some help. He said he’d go let the guys know. Some time had passed and he walked by again without saying anything. We continued to wait for quite some time without anyone acknowledging our existence. We left the store. My plan was to buy him new irons, a driver, and a bag and whatever else we could be talked into and assumed I’d be spending well over $1000. I guess they don’t work on commissions?

Maggie O.

Good choice of sporting goods, but the experience after that was really bad. As a tourist visiting Naples from Germany, it’s only natural to go shopping, especially when you’re active in sports like golf and pickleball. I even have friends and family back home who might need things, so with the time difference, I bought items, took photos, and sent them home for feedback. If they said yes, I kept the items; if not, I returned them. This is usually no issue in the U.S., and it’s something I have done often without problems.

This time, though, it didn’t work out. I made three returns, but the fourth was denied—unbelievable! The items were unworn, with tags still attached, and I had spent $212 on things I couldn’t use. Simply outrageous. It turns out that Dicks and Golf Galaxy work with The Retail Equation, which put me on a sort of “blacklist” because I made four returns—as a tourist! No one could help, and now I am stuck with items I don’t need. I am understandably frustrated and have no intention of shopping at Dicks or Golf Galaxy again.

cash R.

Beware!!

I have been visiting Golf Galaxy for about a year, buying balls, clubs, bags, shoes and many more. I have spent enough money at this store to become a gold member, however the customer service has left me sorely disappointed. The customer service has been terrible. From the moment I walked in, it felt like I was bothering the staff just by being there. Even though I have spent substantial amounts of money here, I continuously face the passive aggressive remarks of the employees, and their feeling of disdain and undesire of contributing to a happy and safe shopping experience. The behavior of the store and their employees is down right disrespectful, inappropriate and unprofessional. I believe there are better alternatives such as Golf Guys up the street who have better prices and better customer service or the local PGA Superstore who would be happy to help and contribute to a safer shopping experience. I don't recommend this place. Stay away!!

Eveline B.

We bought a new set of clubs and a Hybrid fot total over 1300$. Jim was very nice and helpful but when we picked up the gear the next day they where not very friendly! We spent so much money and had to ask for a headcover for the Hybrid! Nobody said „ thank you“ or something like that.

Andrew G.

Similar to PGA Superstore, some different brands, similar prices. Was at both Golf Galaxy and PGA Superstore over 2 days. The crew at Golf Galaxy was noticably more helpful and friendly. In the future, Golf Galaxy will be my first choice.

Tiffiany R.

Perhaps they should consider a name change to Golf911. The shaft in my pitching wedge broke today, and I have a game booked for Sunday. The golf superstore closest to our home told me it would be a 48 hour wait to get it re-shafted. Jim, at Golf Galaxy, bent over backwards to help me! Told me it would be 45 minutes, but I’m pretty sure he had it done quicker than that. Now, it will have time to set up and dry completely before I play Sunday. Can’t say enough about the customer service we received today. Even if the drive is a bit further, I’ll be back!

Christa G.

Great customer service from golf clubs to apparel. Deborah was extremely helpful and kind today with our multiple orders. Thanks, Deborah!