Swim City - Longboat Key, Florida

Amy V. N.

Cheryl at Swim City is extremely helpful and thoughtful! I love my new suit by Kulani Kinis. I got the matching set and then Cheryl recommend the solid pink bottom which fits like a seamless glove and is the perfect soft, cheeky style. When the security tag damaged the fabric, she immediately called the Sarasota location to place on hold there. I absolutely love this swimsuit. Swim City offers many brands and styles you won’t find everywhere else.

Thank you for helping me, Cheryl!

Mike G.

Went to make a purchase at Swim City with a prepaid Visa card. Shop employee first said she couldn’t accept it if the amount on the card couldn’t pay in full. I questioned that, and then she quickly said she couldn’t accept 2 cards, only a card and cash. I said I can pay via the card and cash but when I counted out the exact amount in cash she refused to accept it because I gave her 4 quarters for a dollar (so that she would have $31) - I’ve never experienced anyone so determined not to make a sale but when someone is that obstructive I will oblige & never visit the place again.

Lisa M.

I visit my parents every year in Longboat Key and always stop at the store! They have a great selection of swim wear and the staff has always been polite and helpful! I look forward to finding something new here every year!

Rachel S.

The only reason this place is getting 2 stars is because they had cute stuff. As far as customer service, I wish I could give 0 stars. The lady running the place was extremely rude. Didn’t greet us, but was polite to everyone else. We spent over $50 and she said she couldn’t break $100 cash, yet she suddenly was able to give us change when we said never mind. Had a terrible attitude the entire time. There’s plenty of places to spend your money on this island that will appreciate it. Don’t choose this one. We will never be back.

anne P.

I too have been coming to my “favorite store in longboat” for over 20 years. I will not shop here again as well. There used to be a lovely woman there that just made the experience better. Then last year I too experienced the mean one who insults every customer and I am not exaggerating. If you are a teenager or young adult, she says “where’s your parents”? Loudly.. One young man took a photo of a shirt he was thinking about getting for his dad and she yelled at him no pictures and then he got a lecture like as if he was 4 years old. Embarrassing to say the least of it! . I noticed the NICE young man was sitting at an outdoor table at the coffee shop WITH his mom after he basically got kicked out. . I normally would never do this but I went over to him and told him he didn’t deserve that tongue lashing and he was not doing anything wrong.This year I heard her speaking to a young woman shopping for plus size suits, saying that the suits she was looking through were for petite figures. One time I confronted her about treating people rudely -especially young people-because I just could not believe it or tolerate it. These are young people with money-they don’t need a mother. In 20+ years I have only seen people shopping who were quiet and just minding their own business. It’s awful. I cannot tolerate that behavior from this person and am shocked she continues to be there. Never again at that store. She is the one who needs a lecture.
I have NEVER written a review like this one, but this is unacceptable in anyone’s eyes. It is shocking, to be honest. I won’t go back to this store again, but I did enjoy it for many many years .

Lynn O.

I needed a new bathing suit in a hurry when on vacation in Sarasota, FL. I found Swim City and I'm so glad I did! They had a big selection and I found a perfect fitting, comfortable bathing suit.
They're customer service is very good and if you buy online, their website is easy to use.
I highly recommend Swim City!
Sincerely,
Lynn

Ellen C.

Great little family-owned shop. Friendly faces and true desire to ensure a fun shopping experience! And they carry my boyfriend’s favorite brand, Seven Diamond. Check out my new sunglasses too!

Dr. C. L. R. D.

We had a great experience at swim city today! The store clerk was so friendly and welcoming and just lovely. The selection of swimsuits and clothing as well as accessories is exceptional and priced about what you’d expect for Longboat Key. All in all a very nice experience at a cute shop that included service with a smile. Thank you!