NW AutoFix - Beaverton, Oregon

Sammy K.

I had a frustrating experience at this place. Like many others have mentioned, they don’t keep appointments and often fail to follow up. If they can’t demonstrate basic professionalism, I can’t trust them to handle my car repairs ethically. I’m relieved I chose not to fix my car here.

MrQ

I've been taking my vehicle to NW AutoFix for quite a while now and they never fail to provide exceptional service. There's a reason I came back! From the moment I walk through the door, the staff is friendly, knowledgeable, and committed to caring for my needs. They always greet me by name and make me feel like a valued customer.

The mechanics at NW AutoFix are true professionals. They take the time to thoroughly inspect my vehicle and explain any issues in plain language. I never feel like they are trying to upsell me or do unnecessary work. Their diagnostic skills are top-notch, and they are always able to get to the root of any problem quickly.

Whenever I need service or repairs, and while I do understand that in the auto repair industry, some unforeseen circumstances can arise and set their timing off for that day - NW AutoFix has always got my vehicle in and out in a reasonably timely manner. They provide accurate estimates on both the time and cost of the work, and they always complete the repairs by the promised date. I can always count on them to get me back on the road safely and reliably.

But what sets NW AutoFix apart is their exceptional customer service. The staff goes above and beyond to ensure I have a positive experience. On one visit, I had a warranty repair done for my brakes, and the staff walked me through the reimbursement process thus minimizing my effort.

In summary, I cannot recommend NW AutoFix highly enough. Their combination of expert mechanics, transparent communication, timely service, and unparalleled customer care make them the best auto repair shop I have ever used. I trust them completely with all of my vehicle needs and will continue to be a loyal customer for years to come.

Joe K.

We have used NW Autofix on many occasions, and their competence and professionalism is top-notch. The owner Ali is always open and honest regarding repairs and costs. He does an excellent job of documenting repairs he does with photos that sends via text message. We will absolutely continue to use his shop for repairs.

Lise B.

They were great made appt. And they got right to work..they fixed my truck issues and back on the road..

Corey Z.

I didn’t have the best experience with NWAuto. I’d asked for a quote on the work that was needed. Only confusing was providing for me. Nobody at the front desk could tell me what was needed. Too bad, I now use another company that seems to have my better interests in mind. They did my next service and completed my needs. I hate to give a bad review, however I think my story should be told.

Ian B.

Seller Rashid was informative and helpful. Not open to negotiating on the price but his reasoning made sense to me. Rashid gave me a fair price for my trade in. Overall I'm on the fence. Check engine light came after 3 weeks (Cylinder 1 miss). I haven't looked into fixing it yet. Just not what you expect after 3 weeks.

R M.

Getting an estimate here is an act of dentistry. Appointments made are not kept; it's as if this shop is too busy to be bothered to work on your car, but would never tell you that. What they excel at is wasting your time and giving the 2024 Customer Service Runaround™️

Christopher M.

I brought my Yukon XL to NW AutoFix because it was a shop that worked with my warranty company. I didn't know them, but we got very familiar. My warranty company was worthless and fought every step of the way. I was very very happy with the way these guys helped me through the whole process though. In the end they replaced my engine with a new one and it's running great.

Through no fault of the shop, my car was there for close to a year. This wasn't just an inconvenience for me, but also for the shop. They had to put up with my car being in their way for a year. They were understandably upset, but nothing but professional with me. I've already brought it back to them for some unrelated work because I like the shop, and appreciate all they've done for me. They not only fixed my car, but fought with the warranty company on my behalf. I'd bring all of my vehicles to them if I lived a little bit closer to them.