National Car Rental - Delta County Airport (ESC) - Escanaba, Michigan

Molly W.

I’ve been trying to get ahold of someone at this location for over 2 weeks and regardless of the time I call, no one answers.

How are people supposed to get their rental cars for incoming flights if no one ever answers and none of the flights into ESC arrive during Nationals operating hours?

Fantastic way to treat Executive members…

Joseph V.

As far as car rental places go, its ok. Its a smaller airport rental place with limited selection. All they had for me, as a top tier rental client, was a 2024 RAM 1500 Laramie. I had the feeling they did not want to give me the truck for a month. The staff wasn't sure if they needed to charge me a $500.00 deposit. They didn't and couldn't because my company was paying for the rental and my top tier status. They then asked me if I was staying local with the rental, I told them no and explained I was headed to IL to work the moment I moved my stuff over from my RAM. I believe that my rental was something they haven't seen before.

Keith K.

Awesome to work with these people were great there they should all get a raise

Scott M.

I recently visited Escanaba, MI and while there, needed a rental car. I am a National Emerald Club member and there happened to be a kiosk (the only car rental agencies represented at the Escanaba airport) for National and Enterprise there. Due to COVID restrictions (I can only assume) the kiosk was occupied from 3pm to 6pm. As I was with someone who had a rental car already, I didn't think it necessary to immediately reserve a car, though I knew it was inevitable that I would need one when my company departed. As the time grew near to rent a vehicle, I touched base with the agent and was told there were no cars to rent. I asked when one would be available (thinking a day or two in advance), I was told probably not for another 5 to 6 days (which fell outside of the window I would need the car by.) I stopped by the kiosk the next day and was told the same thing, so I went online and made a reservation for the following day, which was accepted by the system. On the following day, the agent called me and told me that there would be no cars available despite the reservation. I asked if he could keep the reservation active so that I could get a car as soon as possible, and he proceeded to cancel my reservation for that day and make a new reservation the following day (not what I had asked him to do.) I received a call from him later the same day saying he had a car available on an unexpected return and could get me into a car (the reservation had been moved to the following day). I contracted the car for a week. Although the appearance inward and outward was terrible and the gas tank was half-full, I was still glad to have a mode of transportation. My obligation in Escanaba came to a close 3 days later. I turned the car in and was charged the weekly rate ($300+) for a 3-day rental. When I queried whether this could be adjusted to a daily rate to lower the cost, I was told it would be elevated to a manager in Marquette, and subsequently heard nothing back. Bottom line: OUCH! Black eye for National/Enterprise. I have been very satisfied and well-treated up to this point, but this experience was not good AT ALL!

Aaron T. H.

No cars. Canceled my reservation and will not get more cars from another location. Employee that called to cancel was polite but offered no solution.

Autumn L.

Call scheduled a rental made us go to the national website said they have a suburban with the tow package we could rent. Tried to call the front desk four times, left a message to call back that was never returned. We went 20 miles out of our way to get this car got there and they didn't have it refused to work with us wouldn't help in any way.

Ryan W.

Staff unwilling to assist in a local rental. We were passing through the area and wanted to rent a car for a day. Staff answered the phone, but said they were closed (time 10:00 am local / within stated business hours). Said we needed to reserve online and stated they did not know if they had cars available. Poor customer service if you are unwilling to assist a customer in renting a vehicle.

omar A.

Useless. They won't even open until after 2 hours from the flight arrival yet they are located at the airport. They got booked completely 3 months in advance and if you try to call with whatever dial you choose on the menu you will eventually get a very loud annoying tone , like ; how dare you call us .

Molly W.

I’ve been trying to get ahold of someone at this location for over 2 weeks and regardless of the time I call, no one answers.

How are people supposed to get their rental cars for incoming flights if no one ever answers and none of the flights into ESC arrive during Nationals operating hours?

Fantastic way to treat Executive members…

Joseph V.

As far as car rental places go, its ok. Its a smaller airport rental place with limited selection. All they had for me, as a top tier rental client, was a 2024 RAM 1500 Laramie. I had the feeling they did not want to give me the truck for a month. The staff wasn't sure if they needed to charge me a $500.00 deposit. They didn't and couldn't because my company was paying for the rental and my top tier status. They then asked me if I was staying local with the rental, I told them no and explained I was headed to IL to work the moment I moved my stuff over from my RAM. I believe that my rental was something they haven't seen before.

Scott M.

I recently visited Escanaba, MI and while there, needed a rental car. I am a National Emerald Club member and there happened to be a kiosk (the only car rental agencies represented at the Escanaba airport) for National and Enterprise there. Due to COVID restrictions (I can only assume) the kiosk was occupied from 3pm to 6pm. As I was with someone who had a rental car already, I didn't think it necessary to immediately reserve a car, though I knew it was inevitable that I would need one when my company departed. As the time grew near to rent a vehicle, I touched base with the agent and was told there were no cars to rent. I asked when one would be available (thinking a day or two in advance), I was told probably not for another 5 to 6 days (which fell outside of the window I would need the car by.) I stopped by the kiosk the next day and was told the same thing, so I went online and made a reservation for the following day, which was accepted by the system. On the following day, the agent called me and told me that there would be no cars available despite the reservation. I asked if he could keep the reservation active so that I could get a car as soon as possible, and he proceeded to cancel my reservation for that day and make a new reservation the following day (not what I had asked him to do.) I received a call from him later the same day saying he had a car available on an unexpected return and could get me into a car (the reservation had been moved to the following day). I contracted the car for a week. Although the appearance inward and outward was terrible and the gas tank was half-full, I was still glad to have a mode of transportation. My obligation in Escanaba came to a close 3 days later. I turned the car in and was charged the weekly rate ($300+) for a 3-day rental. When I queried whether this could be adjusted to a daily rate to lower the cost, I was told it would be elevated to a manager in Marquette, and subsequently heard nothing back. Bottom line: OUCH! Black eye for National/Enterprise. I have been very satisfied and well-treated up to this point, but this experience was not good AT ALL!

Keith K.

Awesome to work with these people were great there they should all get a raise

Autumn L.

Call scheduled a rental made us go to the national website said they have a suburban with the tow package we could rent. Tried to call the front desk four times, left a message to call back that was never returned. We went 20 miles out of our way to get this car got there and they didn't have it refused to work with us wouldn't help in any way.