Mattress Firm DeKalb - DeKalb, Illinois

Introduction

Tucked away in the heart of DeKalb, Illinois, Mattress Firm DeKalb, located at 2395 Sycamore Rd, stands as a beacon of comfort and quality for residents seeking a perfect night's sleep. This comprehensive guide delves into the store's main services, location and accessibility, unique features, practical information, and the positive aspects highlighted in customer reviews.

Main Services

• Mattress Sales: Mattress Firm DeKalb offers a wide range of mattresses from leading brands, including Simmons, Sealy, and Tempur-Pedic, catering to varying preferences and budgets. They specialize in innerspring, memory foam, hybrid, and adjustable mattresses.
• Bedroom Furniture: In addition to mattresses, the store provides a variety of bedroom furniture, such as bed frames, headboards, nightstands, and dressers, to help create the perfect sleep environment.
• Children's Furniture: Mattress Firm DeKalb also caters to younger customers, offering a selection of beds, mattresses, and furniture designed specifically for children and teens.
• In-store Services: The store offers a range of services to enhance the shopping experience, including:
  • In-store pickup for online orders
  • On-site services, such as mattress installation and repair
  • Wheelchair-accessible entrance and parking

Location and Access

Mattress Firm DeKalb is situated in the Sycamore Road retail district, near the intersection with Peace Road. The store is easily accessible by public transportation, with the nearest bus stop (Sycamore Rd & Peace Rd) served by routes 2 and 5. The store offers ample parking space, including dedicated spaces for disabled visitors.

Featured Characteristics

• Showroom: The store boasts an extensive showroom, allowing customers to test various mattresses and bedroom furniture before making a purchase.
• Delivery Options: Mattress Firm DeKalb provides delivery services, ensuring customers can enjoy their new purchases with minimal hassle. They also offer old mattress removal for a convenient, full-service experience.
• Payment Methods: The store accepts various payment methods, including cash, checks, credit cards (Visa, Mastercard, American Express, Discover), debit cards, and NFC mobile payments.

Practical Information

• Address: 2395 Sycamore Rd, DeKalb, IL 60115, United States
• Phone: 815-758-4320
• Website: mattressfirm.com
• Hours of Operation:
  • Monday - Friday: 10:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 7:00 PM
  • Sunday: 12:00 PM - 6:00 PM

Positive Aspects from Reviews

With an average rating of 4.9/5 from 1013 Google My Business reviews, Mattress Firm DeKalb has clearly made a positive impact on its customers. Positive aspects mentioned in reviews include:

• Exceptional Customer Service: Many customers praise the attentive, knowledgeable, and friendly staff, highlighting their assistance in finding the perfect mattress and ensuring a seamless shopping experience.
• Wide Selection of Mattresses and Bedding: Customers appreciate the extensive variety of mattresses, bedding, and bedroom furniture available, allowing them to find products tailored to their preferences and needs.
• Competitive Pricing: Several customers mention the store's affordable prices and regular sales, making their purchases excellent value for money.
• Efficient and Convenient Delivery: Customers laud the prompt and efficient delivery services, with some mentioning the courteous and professional delivery personnel.

👍 Reviews of Mattress Firm DeKalb

Marilynne V.

5/5

I went shopping today in need of a new Mattress. I decided to go Mattress Firm again. I had bought 2 mattresses in the last 6 years. Maggie helped me today & showed me a few or more mattreses. She was very good at her job. I asked her many questions & she answered all of them . I made a decision & was very happy with service. Mattress will come Tuesday& excited about that. Maggie was a great employee& will recommend her to anyone who needs a Mattress.

Brittany Z.

5/5

Maggie at Mattress Firm was amazing! She was friendly, knowledgeable, and made the whole process easy and stress-free, especially with 2 small children with us! She really took the time to help us find the right mattress without any pressure. She gave us her own personal opinions that we appreciated and got us an awesome deal! Great customer service from start to finish—highly recommend!

Bernadette A.

5/5

Jason took his time with us. We initially had talked with Brad but he was needed at a different store. Jason helped us define our needs and took his time explaining the difference between the final selections we choose to go with. I think our family will be pleased and we will see an improved health with a quality matrice for my husband and I.

Christopher D.

5/5

Brad was incredibly helpful and friendly. No pressure felt with the purchase, which I appreciated. Bed was delivered two days later, and for a reasonable fee, they hauled our old mattress out and set our new one up. They were in and out in maybe 5 minutes. Looking forward to a good night of sleep...

Chris P.

5/5

Maggie is wonderful! She listened to our likes and dislikes from other beds and somehow selected the perfect mattress. Of course she let us try out all of the others we thought we would like. In the end she found the perfect bed. 😁

Rich K.

5/5

Jason was awesome! No pressure and answered a ton of questions. So glad that I came in and actually tried mattresses because what I thought I wanted was nowhere what I actually bought. I read all these reviews mentioning Maggie and Brad, but they don’t have anything on Jason! Thank you!!

Amy M.

5/5

Maggie gave us the best customer service we have had in a long time. She listened as we described what we were looking for and showed us several options and explained everything about each mattress. She was very knowledgeable, friendly and never pushy. I would have to say she was the reason we purchased from Mattress Firm.

Dan J.

5/5

Loved working with Bradley. He was knowledgeable, patient and took time to answer all my questions. Made buying easy and when I was not sure exactly what I was looking for he asked me the right questions … no high pressure. Great experience!