Arby's - Lakeland, Florida

Teresa S.

*This is a review of an Arby's restaurant located at 3524 Lakeland Highlands Rd, Lakeland, FL 33803, regarding an order placed at 7:03 PM Friday, January 3, 2025. The restaurant was not busy, and there were about three customers dining inside.*

We ordered two of Arby's "Limited Time" Crispy Fish Sandwiches, one Classic Roast Beef sandwich, one Classic French Dip & Swiss sandwich (which comes with a cup of Au Jus), a large order of Mozzarella Sticks, a large order of Crinkle Fries, and an assortment of condiments to go with everything.

Except for the Au Jus, the whole order was crammed into one bag that had to be taped shut with stickers.

All condiments (10 packets of ketchup, 8 packets of Arby's sauce, 3 tubs of marinara sauce) were thrown on top of/into the open containers of cheese sticks and fries.

First, that is gross and not sanitary. Second, cold and cool condiments should not be thrown on top of or into the containers of hot foods (or what was supposed to be hot foods).

The fries and cheese sticks were warm at best. I know this because I tried them on the way home.

The two fish sandwiches were in the bottom of the sack, and by the time we got home, they were smashed completely.

The French dip sandwich was shoved sideways down into the bag.

The classic roast beef sandwich was the only food that was left decent enough to eat out of the whole bag.

The total price before the coupon was $31.04. Even though I used a "reward" to get 25% off, which brought the total to $24.91, this is still quite a bit to pay for food that was mostly not fit to eat.

I thought Arby's was supposed to be a higher-class fast food restaurant, but this particular store proved me to be wrong. It doesn't begin to compare to a Culver's or Chick-fil-A store. Just simply splitting this order and using an additional bag for packing would have been beneficial in keeping the food fit to eat. Given the food's price, I believe the cost of using another bag in which to package the order would have been justified.

When I went into the store to pick up the order, there were a handful of employees standing huddled around a cell phone in the background. None of them looked up to greet me as I came in. I tried to get their attention so I could ask if the smaller bag was mine, too. However, I had to open it to see for sure. Luckily, it was mine. Otherwise, I would have been opening another customer's food bag.

Service and food at this location were a huge disappointment.

This trip was a waste of hard-earned money and precious time.

Melody K.

Fish with cheese sandwich. They forgot the cheese, I noticed after I took a bite, they just put some cheese sauce on that sandwich & gave it back. The fish was very dry & not much flavor. Will not order again. The other food, roast beef & fries were good.

Loren S.

Stopped at this location on 8/21/24 for lunch. Wanted to try the Bourbon BBG Brisket sandwich. 1st picture is what Arby advertised. 2nd and 3rd pictures is what I received. Not even close to what they advertised. Maybe i can find the lawyer that sued Mcdonalds, or the one that sued Burger King. Getting tired of getting ripped off by all these stinking fast food companies. All these companies crying about all the crap. When they are decreasing the size of everything, but keep raising prices. Everyone needs to stop eating at these places. We the people need to show these companies who the resl bosses are. And hit them where it will hurt. Don’t recommend any food.

Liz C.

I just wanted a turkey sandwich. With cheese, lettuce and tomato only. How hard is that? So hard the mgr. had to get involved. I am no Karen but this was insane.

PS. They sent me a link to comment further and the link doesn't work, ha ha. Insanity

Mike L.

Well it's been a massive downward spiral for this .... Building

This is supposed to be a chicken sandwich. But it tastes, looks and smells like diarrhea. Your employees are very polite. Your food is disgusting. I wouldn't even feed this to my dogs

Alicia

Just left this location not long ago. I had a reward order that needed to be switched from the north side to this location. It was done with no problem. Marty the manager, was so sweet and very accommodating. I was very satisfied with my order, especially how she made my milkshake upon what was requested. And immediately had it ready right as I arrived. The milkshake was delicious! One of the best ones I've had in years! She gave excellent customer service, which was well appreciated. Thank you Marty!

Sherry M.

Every time I go to this location between the hours of 11:00pm and 11:45 pm. The drive thru sign is on the sign by the road is on but the employees refuse to acknowledge the speaker when customers drive up. I even drove to the drive thru window and saw them standing inside with their backs towards the window. So that night about 4 cars including myself went across the road to Wendy’s who appreciate our business. This should embarrass the managers and owners. This is not a one time occurrence it has happened several times. I am at Wendy’s right now and it’s not midnight yet which is the closing hours and the lights are off and except for the menu board on the drive thru. The sign by the road is off and has been for more than 30 minutes. If you wonder about your late night sales restart your night shift. When I have been able to get food from this location during the daytime the food is cold and I get charged for extra sauces but never received them in the bag. Very sad experience never going back

Matthew C.

Tonight I went to this location after giving it another try after a previous bad experience. I arrived at 7:25 and the staff took five minutes just to take my order. The front guy asked if I could wait 5 minutes for the fries and I said yes. After 20 minutes went by and them continually serving the drive through (cars that showed up after me) I asked how much longer and he said five more minutes. I told him that’s what he originally told me and he said they had to work on other orders that were placed online ahead of me and it hasn’t been 20minutes, so I told him to look at the ticket. I said that’s not good customer service making the ones who actually come in to wait longer and he just wanted to argue that they’re still making the order. When I got the order there were barely any fries in the container and the wrap was just thrown together. If you want fast quality service go somewhere else.