Calvin Klein - Lutz, Florida

Tracen C.

Excellent service and clothing quality is top notch! I love their underwear. Best quality ever! Prices are very reasonable, especially when they offer discounts and sales. If you are a member via email, you can get really great deals with your points.

switchless

Great options, clean store, and associate Arion was most helpful

Vy V.

Michelle is amazing, she’s so attentive and kind! Made our day!

Emma W.

Very poor experience. I went in to this location for the first time this past weekend, needing to return/exchange an item I did not have the receipt for. I’ve worked in retail in the past, I understand returning without a receipt comes with its complications, but the item was not damaged and still had original tags attached. I wasn’t under the impression I’d get a full refund/a credit at all. I’m fairly sure I even asked the late-middle aged manager (with dark brown hair) if I could even do the return. Apparently this store makes their own policies. She granted me a one time “courtesy” credit, which I thought was fair. I then used that credit towards a new purchase (of regular priced items) and paid the difference. She then made her own policy and said that the new items I am purchasing are “final sale” because of that courtesy credit she so kindly granted me. I’ve never heard of that policy, so I guess it’s new! But I went with it, no prob.

But here’s where I have an issue— it just so happened that day I was with my sister. She lives in a different home, has a different bank account, different credit card, completely different items, and made a separate transaction. She too purchased items that weekend, but unfortunately those items didn’t fit properly. When my sister had to return the items a few days later, the same manager basically accused her of returning MY “final sale” items for me. Meanwhile, my sister presented with the original receipt from purchase (literally only days prior), card used, and the items with the original tags. The manager called her out saying she remembers her and myself from the weekend and basically made her feel like she’s being treated like a scammer or something. Which was not the case at all. My sister is 5’9 and the dress she bought was too short. That’s it. So the hostility, attitude, and cattiness was just completely uncalled for.

Basically all I’m trying to say, is this store’s elder manager lacks customer service skills and makes you feel like you’re some sort of thief or scammer for absolutely no reason and makes you not even want to return. If I had known my $14 return was going to turn into this and now make us hesitant on returning in fear that we’re going to be treated differently/watched, I would’ve just kept the item.

Do better, lady!

John M.

Got my 60% off boxer briefs weeks before Christmas. Yipee!

babs T.

I love Calvin’s clothes. Old money look
5 stars

Erika M.

I had an amazing experience at this store! Daniel was very kind and helpful. The store was clean and the sales were great. The manager (I can't remember his name) was nice and greeted my family and I with a smile. He was out on the floor helping out and not hiding in a back room somewhere. There was a female cashier who was very kind as well. I appreciate the Excellent customer service.

Syam A.

Some good picks as always