Cotton Club - Seaside, Oregon

Cotton Club: A Seaside Staple

Cotton Club, located at 415 Broadway St, Seaside, OR 97138, is a well-regarded clothing store serving the Seaside community and beyond. With a phone number of 5037386225, the store offers a curated selection of apparel and accessories. The establishment prides itself on providing excellent customer service and a welcoming atmosphere. Its commitment extends to accessibility, featuring a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring inclusivity for all patrons. Customers can also benefit from delivery services and the convenience of same-day delivery, streamlining the shopping experience. The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, catering to diverse customer preferences. A quick visit is easily facilitated, allowing for efficient browsing and purchases.

Specialties and Services

Cotton Club’s primary specialty is, unsurprisingly, clothing. However, the store's inventory appears to encompass a diverse range of styles and sizes, suggesting an effort to cater to a broad clientele. The store’s dedication to providing a positive shopping experience is evident in its numerous points of interest. The business aims to be a reliable and convenient resource for apparel needs within the Seaside area.

Location and Accessibility

The store’s location at 415 Broadway St places it in the heart of Seaside, making it easily accessible to both residents and visitors. The physical layout, as evidenced by the wheelchair accessibility features, demonstrates a thoughtful consideration for patrons with mobility challenges. The store's address is a key piece of information for those planning a visit, allowing for easy navigation and convenient access. The address is prominently displayed, as is the phone number, facilitating direct contact with the business.

Customer Feedback and Reputation

Customer feedback consistently highlights the owner's integrity and kindness as significant strengths of Cotton Club. Numerous reviews on Google My Business showcase a strong sense of community and appreciation for the store’s values. One particularly compelling account describes a situation where the owner went above and beyond, personally shipping a lost wallet containing the customer’s identification and funds after the customer had already departed. This anecdote underscores the owner’s dedication to customer care and trustworthiness. The average opinion is 3.1/5, suggesting a generally positive experience, albeit with room for improvement. The substantial number of reviews (30) indicates a significant level of customer engagement and a willingness to share their experiences. The positive sentiment expressed in many of the reviews points towards a loyal customer base. It appears the store fosters a feeling of personal connection with its shoppers.

Additional Amenities

• Delivery: Convenient delivery options are available.
• Same-day delivery: A valuable service for those with busy schedules.
• Wheelchair accessible entrance: Ensuring inclusivity.
• Wheelchair accessible parking lot: Practical and considerate.
• Quick visit: Designed for efficient shopping.
• Credit cards, Debit cards, NFC mobile payments: Multiple payment choices.

The combination of these features creates a comprehensive and customer-focused retail environment. Cotton Club’s responsiveness to customer needs, as evidenced by its delivery and accessibility options, positions it as a valuable asset to the Seaside community. The store’s commitment to providing a welcoming and convenient shopping experience appears to be a key driver of its success.

The store’s reputation for honesty and reliability is a crucial element of its appeal. Many customers express surprise and gratitude at the owner’s proactive approach in resolving a difficult situation involving a lost wallet. This incident speaks volumes about the owner’s character and the store's commitment to upholding ethical standards. The positive feedback suggests a strong sense of trust between the store and its clientele, fostering long-term relationships. The selection of clothing appears to be carefully curated, with customers noting a wide variety of styles and sizes available. The children’s selection is also a frequent point of praise, indicating that Cotton Club caters to families.

👍 Reviews of Cotton Club

Heather J.

5/5

Owner is honest, kind, and has good products. I went several times on my last visit to seaside. The night before leaving I lost my wallet... long story short the owner found it and kept it safe for me. I had already left seaside so she immediately shipped it to me. All my cards, money, and a couple checks were all still in there. I cannot believe how lucky I am to have lost my wallet in the cotton club and not somewhere else. I am so thankful!!! Also, loved the selection and so did my kids. Will be back in the future! Thank you!

Beth A.

3/5

Beware the towels! We made an emergency run while at seaside for a swimsuit and towel after my daughter forgot hers. They did have them, but the towel is just bleeding dye all over the bathroom floor here. While I appreciate them having swimsuits out of season, it's definitely a buyer beware situation with the towels. All sales are final, so make sure you're comfortable with your purchases. Because it's a tourist town, everything is marked up, and the $3.50+ credit card fees are beyond abnormal. Seems like they need to find a new credit card processor and a new towel wholesaler at least. I hope things improve!

Maryam B.

1/5

There was a fee (charge) if we were supposed to use our credit card, which people do use their credit cards anyways (safety and security etc.), and no one reminded us of that. You know, I have never paid any fee for using my credit card as far as I remember, why would I wanna ask about it? It's just sad to see the charge on your receipt and notice that charge, and then ask about it. And to me, it looked like the cashier was VERY unhappy to see us there. There were good stores, with very kind staff across and along the street in other stores, however.

Kent H.

5/5

Friendly staff and not bad prices. We bought a cool hoody . Yes there is a cc fee..it's the cost of business with all the rates we all face. We love this place . Great selection of stuff we like.

Rachel B.

1/5

AWFUL. Avoid this place at all costs. Not only are the people are SO RUDE, they don't let you try on clothes. Which is fine I suppose. But the customers should be able to return items since that is the case. No returns or exchanges. No exceptions. Horrible customer relations and business practices. They charge you $5 for a bag to take your stuff with you (ridiculous). Don't even think about using your credit card, it's an additional $5 fee. So no dressing rooms, no returns or exchanges, $5 bags, $5 credit card fee and rude employees. What a way to run a business.

If you want a good experience where the people are kind and accommodating and don't rip you off go to the Freedom store down towards the promenade. There you can spend your money at a real business not a trashy one.

Meg E.

1/5

Spent over $100 and I had to greet the lady working behind the desk. Not friendly at all… but was friendly with a local I presume who it was.

Store had a lot to choose from.

Lisa S.

1/5

I Bought a $39 sweatshirt on Wednesday. On Saturday I finally got a chance to wear it and realized that the print was not centered on the front. I grabbed the receipt and we went to return it for one that was straight. When we got to the store I explained what I had discovered and said that I wanted to exchange it for another one that was more centered. The lady at the counter was extremely rude and told us in no uncertain terms that they had no exchange policy. Even though I was trying to exchange like for like and the sweatshirt hadn't been worn for more than a second, she wouldn't budge. We come to Seaside every year and always buy several things from this store, but because of this experience, we will never go there again.

Travis B.

1/5

Do not go here, can't try on clothes, can't return or exchange after purchase, screen printing comes off after 1st wash. If you want quality & more selections, go to The Freedom Store down the street.