Diamond Home Improvement - Klamath Falls, Oregon

KayLynn B.

⭐⭐⭐⭐
Diamond Home Improvement is a solid spot with a great selection of building materials. We were able to find exactly what we needed quickly and were in and out without a problem. The staff seemed helpful, and the layout made it easy to navigate inside.

The only downside is the parking situation—it’s not a huge lot, so maneuvering a bigger rig or trailer can be a bit tricky. Turning in and out of the location can also be tight, so just plan ahead if you're coming in with a larger vehicle.

Overall, a great store with what you need—just be ready for a bit of a squeeze in the lot.

Raymond

I've been shopping here for a few years now and have never had a problem until today. I use a backpack to carry my things since I ride a motorcycle and today an employee asked me to put it behind their counter which has never happened before. I will never surrender my personal items to a store or employees I don't know. I understand they are doing it to prevent theft, but it's still insane to ask anyone to leave their stuff in the care of people you don't know and who knows what will happen to it while it's in their possession. I know one person refusing to shop here won't hurt them, but I don't plan on returning since Home Depot hasn't asked me to do this.

JMC 4.

Worst customer service ever. I needed help in the hardware section. No one around, so I went to the tool counter to ask for help. The lady was annoyed that she had to stop playing with her phone, and call someone. That person never came. After a while I went to the lumber counter to ask the two people there for help. So they called someone else who never came. I went back to the lumber counter to pay for the things I could find, and the guy said, "Find everything OK?" No, I said, I needed help, and I couldn't get anyone to help me. He handed me my change, and told me to have a nice day. I will not be back.

Danny H.

I don’t like to leave bad reviews on anyone but diamond home improvement has absolutely made me sick my wife and I have spent a lot of money there in the last couple years our daughter was an employee there for the last five years and every so often we would use her discount knowing that every employee was able to let family members use their discount the last time we used her discount she got wrote up and told that she was no longer allowed to use her discount for our purchases ok fine we went to buy paint last week and had some confusion on the sale they were having at the time and the manager was going to let us pay for the paint on a discount until she seen who it was and we were denied and then to let her go because she didn’t meet the quotas of 45000 dollars for the month of December but she brought in 30000 and that wasn’t good enough… for December when no body is spending money from this point forward it’s all Home Depot we will never spend another dollar at diamond

G. G.

I dont often leave reviews, but the cashiers here, particularly the younger ones, do not know how to greet the customer nor thank the customer or say anything nice after the transaction is done. Ive been handed my change back in careless and rude ways even. It's unprofessional. This alone would make a person not wanna shop here, I can't be the only one.

Randy F.

Came in twice to order counter tops for my house. Both times never got to talk to anyone. So I bought them from Home Depot. Your store manager should be fired for not having enough employees to cover the store. There were more customers than employees in the store.

Geoff L.

Materials and several saw cuts got me going on this 4' x 6' x 12" pine cabinet with fir rails & trim. Thanks to DHI staff for their expertise cutting the 12'x1"x12" pine boards & the 4'x8'x1/4" hardboard back to fit inside my Jeep Cherokee.

Maureen S.

I am all for supporting local businesses. When I moved here 3 yrs ago from Az. I was happy to see a local home improvement store. But after many occasions, encounters with the staff there, I just couldn't give them my business anymore. Their way of inventory/stocking items is lame and one employee, after I made a comment about the lack of good stocking of inventory in their store and that I'll just have to go to Home Depot, she replied in a negative tone " well if they have what you're looking just go there". No offer to see if maybe what I was looking for hadn't been stocked just yet...nothing but attitude. And she is/was one of many that seem not to appreciate customers keeping them in business. What I had picked up, to purchase, I put it all back and walked out. And yes, I went to Home Depot! And I will NOT return to Diamond Home Improvement, ever.