Ergomotion, Inc. - Goleta, California

Samuel M.

We had issues with our adjustable base remote since mid-Dec 2024. We initially received no response from the website's chat feature even though it submitted a ticket, and at that time, they took forever to take my call.
Today, 2/18/2025, the call and hold experience was much better. My representative patiently walked me through the troubleshooting steps and sprinkle her magic through the phone because my remote now works even after I went through the steps carefully on my own multiple times and I'm a big techie.
Needless to say, I'm glad we now have a solution and a working remote. My representative showed patience, empathy, and a fun sense of humor. Thank you!

The overall experience gets 4 stars due to the hassle.
But the improvements and my representative easily get 5 stars.

Janusz P.

Serta Montgomery Essentials VI
Very good base bad. Easy installation.
Call costumers service for warranty registrations and Isabella get 5 stars.Thanks

Anthony S.

I want to extend my sincere gratitude for the outstanding service I received from Enrique Cabral regarding my Purple adjustable bed frame. Enrique went above and beyond to resolve my issue efficiently and professionally. His knowledge, patience, and commitment to customer satisfaction made all the difference. I truly appreciate his exceptional support and dedication to ensuring my bed frame was back in perfect working order. This experience reaffirms why I chose Purple—both for the quality of the products and the top-tier customer service. Thank you, Enrique!

B M.

She was awesome! I told her my need (instructions to pair didn't come with my new remote) so she immediately emailed me instructions AND a video link and waited to ensure I received them.
THEN when I wrote her back to tell her I was having difficulty pairing, she watched my video and called me with the solution to fix it. She was kind, patient, helpful, and knowledgeable. I wish everyone had service like that!

That said, you need to hire more reps. I called yesterday and spent a half hour on hold before I gave up and elected for a call back when there were over 40 calls in queue. Never got that call. Today I was on hold another half hour then requested the call back but when it came I was in a meeting so I had to start over later. Which was another half hour.

Andre M.

Miss Carran was polite, knowledgeable, and very patient. With her expert guidance I was able to resolve the issue I was having with my remote for my bed. She also helped me to register the purchase of the bed which I had failed to do.

Ron S.

My experience with Ella was great. She handled everything I needed quickly and efficiently. Just as I hoped Customer Service would do!

David H.

My bed is thirteen years old and I had an issue with a motor. They honored their warranty quickly and professionally. It has been a long time since I have received such exceptional service. Reinforced what has already been a great experience with my bed.

harold C.

The CS associate was good, but your customer service sucks. Your system was counting up instead of down when it said the callers in front of me (12, then 20, then 26). The music while placed on hold stops at a certain point and I’m left unsure if I was hung up on. Took about 3 hours and 3 calls to get someone to call me back. You guys can do better