Food Makers Bakery Equipment - Irwindale, California

Phil P.

I recently had the unfortunate experience of dealing with Tom Fowler, and I feel compelled to share my disappointment. His manner towards customers is appalling. Instead of providing helpful and courteous service, he was incredibly rude and dismissive.
He even went as far as to cruise customers, making the entire interaction uncomfortable and unprofessional. It's clear that he lacks the basic customer service skills required for his role. I strongly advise others to avoid any dealings with Tom Fowler if you want to be treated with respect and dignity.

Tiffany

ONE OF THEIR DELIVERY DRIVERS STALKED ME

One of their delivery drivers in their company van stalked me all the way from El Monte to DTLA for no reason. This was definitely stalking: they were following my every single lane change and speed to stay behind me at all times, and even followed me through many streets of DTLA. If you know DTLA, you know that the streets are not very straightforward or open so it was very clear very fast I was being followed. If I wasn't able to shake him off, he would have followed me to where I parked and I would've had to call the police. This company has hired a potentially very dangerous person who will threaten the lives of others for no reason. As a young woman who was going to DTLA for a modeling job, you can hopefully understand why being stalked by a male was especially terrifying. I don't know this company but if this person is allowed to keep working here, I can only imagine how this reflects on the company and their practices.

Oleg M.

The worst company I’ve worked with. Ordered parts and after 15 days I still haven’t got my parts or track number at least. Never ever use them for buy a parts. They won’t pick up the phone or will tell you that “department” which responsible for that doesn’t work already.

Extro R.

Met them at a trade show and thought we would give them a try. Should've checked the reviews first. Apparently, I'm not the first one who got chewed out for no reason lol.

Alex D.

I read all the reviews, I am not the first and probably not last to complain about Tom behavior. Please read the attached email. This person simply insulted us in an email, for no reason. I have attached the screenshot, so you can have an insight of this person. You deserve to know what kind of people is managing this place.

Even their manufacturer partner MONO, that he cc'd in his insult email, asked him to apologize. Which he never did. I hope you find peace at some point Tom. This much anger is definitely not healthy.

Please readers, read the email attached. See how Food Makers Bakery Equipment do business, and how the manager himself treats prospects. Avoid this place. You have been warned.

tamatoa-arii A.

My experience with them was great!
Everyone there were very friendly and helpful. Tom was awesome and resourceful!
Will buy more stuff from them for sure!

Richard R.

Poor communication.
Misrepresented equipment age.
Tom Fowler is extremely knowledgeable and equally unprofessional.

28 or 56 tray cookie oven racks are to be used at your own risk. Revent recommends minimum runner spacing of 2.4 inches for wire slides and 3 inches for conventional slide racks. Food makers cookie racks have a 2 inch spacing and are deficient for all brands of rack ovens.

Alex R.

Ordered part online. Part came either defective, or maybe just not properly calibrated. Have purchased many times before. This time when it comes to either returning the part or receiving a replacement. I get ghosted. Only an email saying they will get back to me. I reached out 2 more times and still nothing. The saddest part is I will most likely use this company again. Sad because in my opinion they know this, which is probably why they do not care. I just hope the next time I order everything will come out okay. But I will try to avoid using them again.

EDIT: Was refunded! As I stated before I have worked many times with them before so I am glad this worked out. I still need the part, but I'm not sure what's next, an exchange or just to return the part.