Futrell Marine - Hot Springs, Arkansas

Address: National Park, 4918 Central Ave, Hot Springs, AR 71913.
Phone: 5015200300.
Website: futrellmarine.com.
Specialties: Boat dealer, Boat accessories supplier, Boat repair shop, Boat storage facility, Outboard motor store.
Other points of interest: In-store pickup, In-store shopping, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, Credit cards.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 4.7/5.

Location of Futrell Marine

5015200300

Futrell Marine is a well-known and established business located at Address: National Park, 4918 Central Ave, Hot Springs, AR 71913. This business has been serving the community for a considerable time, and it has become a trusted name in the marine industry. Futrell Marine specializes in a variety of services, making it a one-stop-shop for all your boating needs.

As a boat dealer, Futrell Marine offers a wide selection of boats from top manufacturers, ensuring that you find the perfect boat for your needs. Whether you're looking for a fishing boat, a pontoon boat, or a speedboat, Futrell Marine has you covered. Additionally, they are a boat accessories supplier, providing all the necessary equipment to enhance your boating experience. From anchors and life jackets to depth finders and stereo systems, Futrell Marine has everything you need.

Futrell Marine also operates as a boat repair shop, offering expert repair services to keep your boat in top condition. Their team of skilled technicians can handle any repair job, no matter how big or small. Furthermore, Futrell Marine is a boat storage facility, providing secure and convenient storage solutions for your boat. You can rest assured that your boat is in good hands when you store it with Futrell Marine.

If you're in the market for an outboard motor, Futrell Marine is the place to go. As an outboard motor store, they offer a wide variety of outboard motors from the best manufacturers in the industry. Whether you need a motor for a small fishing boat or a powerful motor for a larger vessel, Futrell Marine has the perfect motor for you.

One of the standout features of Futrell Marine is their commitment to customer service. They offer a variety of convenient services to make your experience as smooth as possible. For instance, they offer in-store pickup and in-store shopping, allowing you to browse their selection at your leisure. They also provide delivery services, bringing your purchases directly to your doorstep. If you need your boat repaired or serviced urgently, Futrell Marine offers same-day delivery, ensuring that you're back on the water as soon as possible.

Futrell Marine is fully accessible to customers with disabilities, with a wheelchair accessible entrance and wheelchair accessible parking lot. They accept a variety of payment methods, including credit cards and debit cards. With 51 reviews on Google My Business and an average rating of 4.7/5, Futrell Marine has earned a reputation as a reliable and trustworthy business.

Reviews of Futrell Marine

Chris Long

5/5

Wow what a great place to buy a pontoon, Delaney was an absolute delight. Low pressure sales and actually found me a sweet Barletta for an awesome price and they had it in stock! Went in on wed and was on the lake with our new pontoon on Thursday. Lots of cool benefits if you buy from them as well! Thanks crew and the nice man who fished my sunglasses out of the lake! Thanks again Delaney ? keep up the superior customer service.

Valerie Shippers

5/5

Purchased a new Barletta Cabrio tritoon. Sales folks were knowledgeable about the various modelsand options available. Took us to storage area to see additional inventory. Let us test drive one on Lake Hamilton. Made everything seamless from trade-in to delivery to state registration. Even came to our dock and applied registration decals and made minor cosmetic repair. Very positive experience. Look forward to continued interaction and service with Futrell.

Dean Norsworthy

5/5

The staff was friendly, engaging and very knowledgeable. They worked with my wife and I to find the boat we wanted, the price we wanted and the interest rate that best fit us. The experience could not have gone better!

Megan Lane

5/5

Futrell picked up our boat from dry storage a few months ago, de-winterized it, fixed some issues, and washed the boat and trailer! We expected to spend the day cleaning the boat for the season, but we were pleasantly surprised to see a clean boat! Thank you so much

Phillip Watts

5/5

My wife and I purchased our very first Cobalt from Elliott at Futrell Marine in Hot Springs. Elliott (Salesman), Tony (Manager) and Shalah (Finance Manager) made the buying process a wonderful experience!!! They will go the extra mile before and after the sale!!! So glad to have the pleasure of doing business with them and looking forward to being a life long customer! Love supporting family owned local business and the white glove service they provide their customers! Thank you all!

Igor Vuceta

5/5

Best Boat Company in town. Quality & Experience. Rated #1 in AR.

Diane Bielanski

3/5

UPDATE 9/9/2020: I’ve changed my evaluation from a 2 to a 3, as Futrell’s management is endeavoring to correct our issues. I expected more for a $61,000 product, and anticipate my expectations will be met.

Our overall sales experience was terrific -- until we signed the deal. Then, when I phoned the salesman at the Hot Springs location with some questions, he said he was going into a meeting a few weeks ago - never received a call back. (Too bad because I had a referral for him. I have since told our friends not to contact him and ask for someone else - or go to another dealer who handles Bennington Boats. Guess the salesman has not learned the importance of good customer service after a deal closes - to lock in repeat business and referrals.)

Also, once the deal was signed, the salesman delayed our delivery -- then rushed us through the boat's walkthrough at delivery. Specifically, we needed to figure out how to launch and take the boat out of the water on our own. Same with the boat cover. He made it sound like he could do all of this but intimidated us into saying we would figure that out on our own.

The boat clearly had not been dealer prepared prior to delivery. Wherever there had been tape securing the manufacturer's transit plastic - the residue remained. The boat was not detailed and was dirty inside and out on delivery. Several features had not been checked out and adjusted, such as the trim and throttle, which could be a hazard. There were wires dangling under the console with no obvious purpose. All the manuals and paperwork that came with the boat were rain soaked. I needed to spend a couple of days drying all of it out and will now try to download the manuals for our records.

I'll reserve comments on the warranty and break-in service until I have the opportunity to talk to their service manager about, what I consider, potential price gouging.

Jay Lukens

5/5

Just purchased my first Bennington from Futrell.
Cole Slayton was my salesman, and the Sales Manager was Brandon Bean.
You couldn't ask for two nicer guys.
They made you feel like you were talking to a neighbor over the fence.
Both very passionate about the Bennington Series, and Futrell Marine.
The whole buying process was very easy and the communication was fantastic.
Great family owned Marina with very hard workers.
Thank you
Cole and Brandon!