Galloway Carpet One Floor & Home - Lakeland, Florida

Del O.

I am very pleased with Galloway’s work and products. I have been a repeat customer since my house was built many years ago and they have done an outstanding job every time. Even while there was a hiccup in this last project we did, they were very empathetic about it and very quick to fix it. I will be using Galloway Carpet , in the future, for the rest of my house for more renovations. I would 100% percent recommend highly Galloway Carpet. They won’t let you down!!

Teresa C.

I want to say how helpful Zach was. We bought flooring from Galloway about 12 years ago and while the floor is still awesome, a leak under the house means we have to replace a small damaged area. Zach tried to get the same flooring but it’s no longer available. We ended up using leftover flooring from my office project in that small bathroom but I appreciate Zach’s willingness to try to locate the old flooring and his suggestions for alternatives. Galloway is my go-to flooring store!

Raven G.

My husband and I visited the store on 11/16/24. We were initially met with great customer service. Zach took down our information and advised us he will call us at a later date to schedule someone to take measurements of our residence for a complete estimate. A week went by, no call. My husband called, he was advised someone would call him back, that never happened. I called on 11/30/24, spoke to Zach who told me the guy they use to measure has been sick and he will call us back on Monday to schedule a date. This time he did call us and scheduled a date for an estimate. The guy (another man, don’t know his name) came out to our residence later in the week. He measured and told my husband he would submit the measurements on the same day. A week goes by, no call. I called on 12/7/24, a girl answered the phone. She told me Zach will call us back with an estimate, that never happened. I called again for the final time on 12/11/24 talked to Zach, Zach informed me he would “look to see if the measurements are in” and he will “definitely” call me back and send me an email with the details. Fast forward to 01/10/2025, I’ve yet to hear anything from Galloway Carpet One Floor and Home.

I was so forgiving and persistent because I’ve used Galloway before. I don’t know what changed but this overall experience has me highly disappointed and dissatisfied.We have taken our business and CASH elsewhere.

To have a customer once is a possibility to have a reoccurring customer for a lifetime. I made my attempt at being the lifetime customer. I will never give Galloway business ever again.

Sandy M.

The whole project went great. From the store employee helping us choose new flooring. She truly cared that what we choose what we wanted. They're install team was GREAT! I would recommend this store to anyone and everyone.

Patricia D.

We chose Galloway Flooring because we prefer spending our money with small businesses and not big box stores.
Our carpet was installed 7/18/2024. They did a beautiful and professional job.
We are very happy we went with Galloway for their selection, price, great workmanship and follow-up calls to ensure we were satisfied.

Felicia G. A.

Carli was very informative n helpful in making sure my needs were met. She was very professional, curious n knowledgeable.

Nancy P.

I want to thank Galloway Carpet for an outstanding job! I originally spoke with Ron, the Sales Mgr. At that time. He was polite, helpful and courteous as he worked through the entire process with me through the sale. Brian, installed the carpet on my small porch. My porch has some tricky areas for installing carpet. He did an outstanding job even with the difficult areas that needed covering. I recommend this company 100%!

Donna H.

This place is top notch from day one through the entire project. Ron was so helpful, I walked in with a budget, my style, my color ideas and he guided me to the area that best suited my needs. Once I made my selection, he scheduled the install. The installers were on time and got right to work. Everything was so easy, if only picking out carpet was as easy. I recommend skipping all the others, unlike me, and just stopping here first.