Greenville Glass Co - Greenville, Alabama

Carmen Boshell

While traveling on I 65 N today, a rock hit my windshield and caused a crack that started to spread. The exit at Greenville was the first opportunity I had to stop. I looked up local auto window repair shops in the area. Greenville Glass Company was listed so I called them to see if they could possibly stop the spread of the crack. This was right at lunchtime but they said to come on by and they would check it out for me. When I got there, Griffin, who is the owner, took the time to check the crack for me. Unfortunately, it was too late to put a temporary fix on the crack, which was now over 12 inches in length, but he assured me that it was safe to drive. Griffin was very helpful and reassuring. Greenville, AL is fortunate to have a local small business like Greenville Glass Company!

Marian Crenshaw Austin

Service provided: Ghosting. I wanted to use a local business and Greenville Glass came highly recommended and not simply because they are the only such business in town. After an incident on 10 March 2021, I needed my windshield replaced. As I drive an older car, before I called my insurance company, I took the car in so they could see it, verify that they could do the work and that the glass was available. We did all of that and I was told they would order the glass, which had a two week lead time. I offered to pay the deductible right then but was told to wait until the glass arrived. I then rang my insurance who approved a replacement and due to the age of the car, told me to take to any shop I wanted for a replacement.

Two weeks passed. No word. I dropped by to pay the deductible and was told that they couldn't find my paperwork and X would call me. Another week. No word. Over the last month, I stopped by two more times, each time told that X would call me. X never did.

I went in again a few days ago and was told that even though they could get the glass and physically do the work, they would not because my insurance company would not pay them enough to do the work. They could not tell me how much the insurance would pay them so I offered to pay for it outright and/or contact my insurance company to verify the amount for they would be reimbursed. Even after this latest revelation, I was told X would call me to discuss it.

It is now 4 May and no, I never did get a call back or an explanation. If you did not want to do the job, you could have easily told me in March or called me (you had my number) so I could get on with it elsewhere.

Unfortunately, I am unable to comment on the quality of the work since I could not get them to do any work for me.

UPDATE: My insurance approved a replacement ordered directly from Mercedes Classic and Safelite AutoGlass in Montgomery were very helpful in facilitating ordering the glass, checking with MB Classic to ensure they ordered the correct windscreen. At no point did either company express a disinclination to perform the service. The glass is scheduled to be installed on May 13th, just over two months since I first put in the claim.

tray mims

Excellent people!! Job well done fixing Nick in windshield!!

Pamela Longmire

Very disappointed! First reached out to this company on June 21, 2021 requesting an estimate for glass replacement for a broken patio door. Requested several times since. However, I have yet to get someone to come out to take measurements in order to give an estimate. Obviously, there has been no estimate or repair/replacement.

Baylen Decker

Me and my mom were traveling back home to Ga for Christmas when a rock hit our windshield, we called this place after eating showeys breakfast bar and they were fast , friendly people and got us back on the road in no time I would highly recommend this place if you live in the area

Debbie Hollyfield

Best customer service ever!!! I would never go anywhere else ❤️

Dennis Logel

Great price fast service

Timothy Owens

Fixed crack in windshield perfectly. Courteous staff and quick and timely repair.