Hercules Pet Hospital - Hercules, California

Julia D.

Hercules Pet Hospital is where I’ve been taking my dog Muñeca since I got her at 8 weeks. I also take my rescue cat Rumple who’s somewhere around 11-12 years old.

From day one I’ve always felt comfortable there. The vets and vet techs we have seen are the BEST of the best. Especially Quincee t💕 and Adrian 💜 they seriously go above and beyond. The realest vet techs in the game! The entire staff including the manager (I didn’t catch her name!) they are so kind and understanding. They light up when they see my little puppy girl come through the door. Muñeca loves them and is always excited to see them. They really make a connection with the animals that come through the door.

They really care. They have protected me and my fur babies in the most righteous ways. They don’t mess with the BS! So don’t bring it here!

The staff leads with kindness, empathy, and understanding but moves with logic and fact. That goes for all the animals and their people too! They are there for the animals but have the people skills to make a place like this work.

I have to say this becuase it a big factor in where I choose to get my animals care when needed. They do everything they can to work with you. They have advised me many times when my puppy was young. She’s my first puppy so I had so many questions and concerns through our first year together. They never needlessly advised me to spend money where it didn’t need to spent. The knowledge they provided me helped me and still does.

There was one specific time where I had to bring Muñeca to an emergency vet after hours because she ate something and it was causing a potential blockage. I had to take her home and see If it passed in 24 hours. I was a nervous wreck and couldn’t afford the follow up x-ray at the emergency vet that the emergency vet advised Muñeca needed. I called Hercules Pet Hospital in tears And told them the situation. The lady at the front desk who picked up my call put me on hold for just a moment. She came back and told me bring her in and will fit her in for a quick x-ray. Which was an affordable price. They were honest with me and told me that emergency vets cost a lot more for just simple things like x-rays. Regardless, they were willing to fit her in just to be sure she had passed whatever it was. I know this may not always be the case for for everyone, but this is what I mean when I say they go above and beyond.

I have real peace of mind when taking my animals here.

Although my 11-12 year old rescue cat is not spayed they do not force that on me. Other vets have tried! I choose not to put my elderly cat under anesthesia. At Hercules pet Hospital they respect your choices with your animals and care about the overall health of your animal. It’s not about dollars and cents here it’s about the bigger picture of your animals well being in the past, present, and future!

Kay S.

We love Dr. Maribelle Orellana! She is knowledgeable and thorough when working with our doggo and explaining everything to us. I also appreciate that she tells us the cost of every procedure! Best of all, she gives nutritional advice on ways to help our dog heal naturally and stay healthy. After trying three other offices in our area, we've finally found a place to call home! Thank you!

Eleanor

I have been dealing with Hercules pet clinic off & on for the past maybe seven years. anytime I need help.
I can always count on the staff at 1511 sycamore Avenue suite B.
Staff is very warm and helpful the other day my dog (Wilbur’s)
who receives flea medication / check ups at the Vet clinic
was losing Consciousness he was having a hard time breathing - lifeless on the floor. I grabbed him took him to Hercules clinic. Today in am in a “much better” space because of the Hercules pet clinic. They saved my dogs life. I’m grateful..
“QUINCEE”🤩. Thank🙏🏽you so so very much!
for calling me today to make sure Wilbur was on a good path, Thank you so much Staff at HPC♥️💐💐💐

Stephanie S.

Have been our clan’s go-to clinic for the past 3 yrs! Started with my first baby and now all 4 of them 💙🧡💚🩵
Appreciate the admin team for always supporting us with appointments and paperwork alike.
Have seen different vets at the practice, but just after 1 recent appointment, we know we love Dr. Orellana! Moving forward, we hope to continue our appointments with her ✨
Last but not least, Quincee has been awesome with send-offs 🥰 thank you so much for always loving and caring my babies!
— Yumi

P.S. The fact that they take Trupanion direct payment assures my mind for major illnesses and emergencies during weekdays. For weekends, the emergency hospital with Trupanion direct is in Concord.

Thomas M.

Highly recommend this place, the staff is friendly and attentive, and Quincy, the vet tech we’ve had on several visits, has been delightful each time—always so kind and sweet to our cat. Never had any complaints on the service we’ve received. Great communication to confirm appointments and reach out promptly when they had updates while our cat was having a procedure done.

Samantha N.

I’ve been going to Hercules Pet Clinic since I adopted my girl, Mango at 6mos. She’s 4.5yrs now! We’ve seen a few vets but we love Dr. Orellana! I mean honestly, we love Quincee and the whole staff! They’re the best! Believe it or not, my pup loves going because she knows she’ll get all the love, belly rubs, and treats 😅

Thank yall for loving on my girl and taking care of us, when we come by!

marna P. A.

UPDATED REVIEW - This place is STILL evil. I completed a travel questionnaire before the visit with my itinerary (reply is lies). *** This review is for Hercules Pet Hospital and Disney Pet Hospital because my dogs have been patients at both locations under VetnCare. After taking my dogs here they almost died or were separated from us during travel due to bad paperwork and mishandling of our pets medical records by the doctors and staff. To start, on two separate occasions, two separate VetnCare clinics (this one and Disney Pet Hospital) provided us the wrong travel documents for our dogs (even though we paid close to $700 for travel consults), leading us to be stranded on vacation and costing us thousands in re-booking, travel and shipping fees just to get our dogs back home. Not to mention the fear, anxiety and panic that set in at various airports when we had to navigate being told that our pet documents were incomplete or wrong. On both occasions we faced losing our dogs (by authorities taking them) or being forced to leave them in another country on the date of our return because the doctors here (Dr. Nguyen and Dr. Orellana) got the travel documents wrong (and had the wrong information on our dog medical records).

Secondly, at Hercules Pet Hospital specifically, one of the doctors on a routine vaccination visit for my older dog told me to get rid of one of my dogs. I mentioned to her that we had recently adopted a puppy to socialize our 9 year old dog that was getting checked up that day at the visit but it was off to a bit of a rocky start so far. I asked for advice and she told me to quote, "get rid of the puppy." She then narrated a whole personal story about HER family's experience trying to adopt a puppy to socialize their older german shepherd and how it became awful for them and they just "got rid of it" (the puppy). She advised that I do the same. No medical basis, not on breeds/temperaments, just "get rid of the puppy." She was very wrong and after some of my own research my dogs are getting along really well and playing with each other like brothers.

Another bad experience I had at Hercules Pet Hospital was when I took my puppy (yes the same one) for vaccines. I was given all the standard vaccines, but when I went back for follow up I wasn't told that they have an internal (undisclosed) policy to give certain vaccines SOONER than the recommended or veterinary board approved timeline because its, quote, "good practice." When I insisted on waiting for the standard approved timeframe they drafted up a release of liability stating that I had refused the vaccine (even though my puppy already had the first shot), and tried to force me to sign it. When I refused they insisted that I get it our they would not treat us/give us the second shot. So I reluctantly agreed and paid an additional $150 or so for the visit when I hadn't planned to (financially) because the shot was not due.

Another observation is their prices at Hercules Pet Hospital. For every visit, I have been charged WAY more than I anticipated based on the original work up. Their staff will talk you up and add unnecessary procedures and add ons to the medical service that your pet doesn't need (like unnecessary anesthesia or heavy anesthesia) to charge you more. Also, I observed that elderly black clients with older dogs have bills in the thousands compared to others, and I suspect that these clients are being "handled". I think they are being taken advantage of because of their age/race (and often because their dogs are long term companions so they are more desperate to keep them living).

I submitted all this information to the VetnCare Medical Director, Dr. Andrew Moffatt, who has done nothing but gaslight and claim there's no proof of malpractice by their offices. The good thing is, I have hard copies of visit records. Dr. Moffatt has been asked to provide their malpractice provider multiple times but just keeps evading the question. That makes me think this is not the only time they have mis-treated animals or clients. Buyer beware.

Damian B.

I walked into this place a complete wreck, not knowing what to do about a situation with my German Shepherd. The staff worked with me, emotionally and financially, had a sincere concern about my issue, and was able to leave from that experience with a completely different perspective from what I had when I walked into the front door. People do care. Sometimes you can stumble into little places of heaven, on Earth. Thank you Hercules Pet Hospital. So much.