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Irwin Toyota - Laconia, New Hampshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 59 Bisson Ave, Laconia, NH 03246, United States.
Phone: 6035244922.
Website: irwinzonetoyota.com
Specialties: Toyota dealer, Auto body shop, Auto parts store, Auto repair shop, Auto tune up service, Car accessories store, Car dealer, Car detailing service, Oil change service, Used car dealer.
Other points of interest: Small Business, Delivery, In-store shopping, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Car hire, Car wash, Oil change, Repair services, Used goods, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards, Free of charge street parking, Free parking lot, On-site parking.
Opinions: This company has 1858 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of Irwin Toyota

Irwin Toyota 59 Bisson Ave, Laconia, NH 03246, United States
☎️6035244922

⏰ Open Hours of Irwin Toyota

  • Monday: 7 am–7 pm
  • Tuesday: 7 am–7 pm
  • Wednesday: 7 am–7 pm
  • Thursday: 7 am–7 pm
  • Friday: 7 am–7 pm
  • Saturday: 9 am–5 pm
  • Sunday: 11 am–3 pm

Introduction

Welcome to a comprehensive guide on Irwin Toyota, located at 59 Bisson Ave, Laconia, NH 03246, United States. This detailed article aims to provide valuable information about this renowned Toyota dealership, its services, location, unique features, and practical information, as well as highlights from customer reviews.

Main Services

Irwin Toyota offers a wide array of services to cater to various automotive needs. Here's a list of their key services:

  • Toyota Sales: Irwin Toyota is a certified Toyota dealer, offering the latest Toyota models at competitive prices. Their inventory includes sedans, SUVs, trucks, and hybrids.
  • Auto Body Shop: Their expert technicians provide reliable collision repair services to restore your vehicle's pre-accident condition.
  • Auto Parts Store: Irwin Toyota stocks a wide range of genuine Toyota parts and accessories to ensure optimal performance and longevity of your vehicle.
  • Auto Repair Shop: Their state-of-the-art repair facilities are equipped to handle various repair services, from engine and transmission issues to suspension and brake repairs.
  • Auto Tune-up Service: Regular tune-ups ensure your vehicle runs smoothly and efficiently. Irwin Toyota offers comprehensive tune-up services to keep your car in top condition.
  • Car Detailing Service

    : Their professional detailing services restore your vehicle's exterior and interior to like-new condition.

  • Oil Change Service: Regular oil changes are crucial for maintaining your vehicle's performance. Irwin Toyota offers quick and convenient oil change services.
  • Used Car Dealership: Irwin Toyota has a wide selection of high-quality used vehicles, thoroughly inspected to ensure reliability and performance.

Location and Access

Irwin Toyota is situated at 59 Bisson Ave, Laconia, NH 03246, United States. It is easily accessible from major highways and is conveniently located near Laconia's downtown area. The dealership is approximately 10 minutes away from Laconia Airport and around 20 minutes from Meredith and Weirs Beach.

For those using public transportation, the dealership is about a 5-minute walk from the Laconia Station, which is served by the Concord Coach Lines and Dartmouth Coach bus services.

Parking is available on-site, with designated spaces for new and used vehicle inventory, service customers, and handicapped parking. The dealership is wheelchair-accessible, with ramps and automatic doors for easy entry.

Featured Characteristics

Some of the unique features that set Irwin Toyota apart include:

  • Family-owned and operated: Irwin Toyota has been serving the Laconia community for decades, providing personalized service and building lasting relationships with customers.
  • Commitment to customer satisfaction: Irwin Toyota prioritizes customer satisfaction, with a dedicated team of sales and service professionals committed to ensuring each customer has a positive experience.
  • State-of-the-art facilities: The dealership boasts modern, well-equipped facilities, including a spacious showroom, a comfortable customer lounge, and a state-of-the-art service center.
  • Community involvement: Irwin Toyota actively participates in local community events and supports various charitable organizations, demonstrating their commitment to giving back to the Laconia community.

Practical Information

Here's some practical information to help you plan your visit to Irwin Toyota:

  • Business Hours:
    • Sales Department: Monday-Saturday, 8:30 AM - 6:00 PM (Closed on Sunday)
    • Service Department: Monday-Friday, 7:30 AM - 5:30 PM (Saturday by appointment, Closed on Sunday)
  • Contact Information:
  • Accepted Payment Methods: Irwin Toyota accepts cash, personal checks, and major credit cards, including Visa, MasterCard, American Express, and Discover.

Positive Aspects from Customer Reviews

With an average rating of 4.7/5 from 1858 reviews on Google My Business, Irwin Toyota has consistently received praise for various aspects of their business. Some of the positive aspects highlighted in customer reviews include:

  • Exceptional customer service: Many customers commend the friendly, knowledgeable, and attentive service they received from the Irwin Toyota team.
  • Transparent and fair pricing: Customers appreciate the dealership's upfront and competitive pricing, as well as their willingness to work with customers to find the best financing options.
  • Quality vehicle selection: Irwin Toyota receives praise for their diverse and high-quality inventory of new and used vehicles.
  • Efficient and reliable service: Customers appreciate the quick turnaround times and quality of work performed by Irwin Toyota's service department.
  • Community involvement: Several customers mention the dealership's active participation in local community events and their support for various charitable organizations.

👍 Reviews of Irwin Toyota

Irwin Toyota - Laconia, New Hampshire
Erica M.
5/5

I had a great experience purchasing my 3rd vehicle from Irwins! Kevin MacRae was extremely patient and understanding about what I was looking for. And it was fun! He was relatable and courteous and professional all at the same time. And everyone on the team that helped from start to finish were super fantastic! Best car buying experience I've ever had!

Irwin Toyota - Laconia, New Hampshire
Brian B.
5/5

I recently purchased a Toyota Tundra from Irwin Toyota in Laconia and couldn’t be happier with the experience. My salesman, Colby Calnan, was fantastic to work with professional, knowledgeable, and truly attentive throughout the entire process. He made everything easy and stress-free, answering all my questions and ensuring I felt confident with my purchase. The Tundra has been incredible so far, and I couldn’t be more pleased. If you’re looking for a new vehicle, I highly recommend asking for Colby he’ll take great care of you!

Irwin Toyota - Laconia, New Hampshire
Kerry A. R. H.
5/5

Thanks to Seamus the bow tie guy, we had quick and smooth purchase of our new RAV4 hybrid! It took a month to arrive from Japan and Seamus was so helpful providing multiple updates by text. It was worth the wait and it was a positive experience overall dealing with Irwin Toyota!

Irwin Toyota - Laconia, New Hampshire
Lauren S.
5/5

Got our new truck today & Irwin was the best! We worked with Nicole and it could not of been better. This girl was awesome, she was amazing to communicate with and made our whole process so nice. I’ve been to multiple dealerships and my experience with Nicole was BY FAR the best. Thank you!!

Irwin Toyota - Laconia, New Hampshire
Amy D.
5/5

Very happy with my experience at Irwin Toyota this week. Pete helped me purchase a 2024 used Highlander LE for my busy family life and for commuting to my professional job. Pete was professional, efficient and caring with the purchasing deal. He understood I needed a safe, reliable but attractive family vehicle asap and helped me secure the best deal possible. I'm happy with my experience at Irwin Toyota and will be using them again in the future!

Irwin Toyota - Laconia, New Hampshire
JRob 4.
5/5

Had an amazing experience buying our Grand Highlander from Irwin Toyota and Nicole! My partner and I live in Massachusetts and drove up to purchase our car as they can be hard to come by. This dealer offered a great price that we couldn't find in our area and our sales rep Nicole was very thorough/patient in prepping us for our purchase before and on the day, making the buying process effortless. She was very relatable, professional and quick in getting us through the paperwork and answering all of our questions. Highly recommend working with Nicole!

Irwin Toyota - Laconia, New Hampshire
Ella R.
5/5

We had a nice experience with Kevin, who helped us get into a RAV4 quickly and without any BS. We’re happy with the product and the service and would recommend Kevin/ this dealership!

Irwin Toyota - Laconia, New Hampshire
Elonide S.
1/5

I wish I could give a two-pronged review as I would give the Irwin Hyundai dealer a 4* and the leasing department at Irwin Toyota a no star review. But bottom line is these two groups are not collaborative. This review is about an Ioniq 5.

For the Hyundai side the night I came into put the deposit down and order the car, the sales person and the floor manager were lovely and efficient. They scheduled a 12:00pm appointment on the next Saturday, September 27. We arrived 5 minutes early for our appointment.

We started by going over the car and the salesperson again was super personable but still needs to learn a bit more about the features ot the top of line Ioniq 5. After 15 minutes, he drove us down to Irwin Toyota for the paperwork.

We sat down in the waiting area of Irwin Toyota at 12:20 for the 12:30 paperwork appointment. Another gentleman was already there for the same reason and he ended up waiting 55 minutes. A woman who arrived after us with a later appointment was taken in just 15 minutes. The sales manager finally approached at 1:45 when had requested our money back. Finally at 1:50pm they took us back for literally 10 minutes for the paperwork. The finance gentleman was totally efficient and appropriate dealing with a very unhappy customer. Note the paperwork had not been done in advance despite an appointment. Had we not asked for our check back and were ready to leave, we might still be there.

They don't seem to understand that their behavior was disrespectful. Many sales people saw us sitting there and hear me complain. One in particular was feet away. It was particularly rich that they had pizza delivered for everyone working there but we were not even offered a bottle of water. And we really enjoyed seeing from 3-7 people in the "glass box" yucking it up with each other and discussing football.

To make matters worse, one of their sales people told me that two people had been late for their appointments so I had to pay the price. Another told me that Saturdays are really busy and I should have not come on a Saturday (despite the paperwork only taking 10 minutes.)

The icing on the cake was they have a hotline phone line to the VP. Nobody answered it. I left a message and a day later instead of a response, I got an automated email trying to sell me a car.

Having a stellar brand requires thinking about the customer experience. Irwin Auto Group doesn't get it.

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