Lake Pharmacy - Hidden Valley Lake, California

Brigitte B.

How does a business actually run if you consistently lie to your customers? 3rd time this week I have called in and waited longer than recommended only to go in and be told it has not been started yet. If your policy is to only fill prescriptions once the person is there to pick them up, you need to state that clearly and stop wasting everyones time. Be better for our community and your paying customers.

Yolanda H.

While the business is close it does not service the real community. Lake pharmacy opens at 10a and closes at 5p M-F. Really. Very inconvenient for working people. They could at the least be open on Saturdays. I have had to make several trips, and still waited for my Rx. An early morning doctor appointment means I have to go out again to pick up Rx. A late doctor appointment means next day trip to Rx and wait time! I have completed their Service questionnaire many times but nothing has changed.

Tracy T.

Terrible. One star because you can't give zero.
While the folks are nice enough, so much is lacking here.

Example: Dr's office called in husbands Rx. I went to pick it up. Was told: I see the Rx here, do you want us to fill it? Umm... yes? That's why it was called into this location.

Example: Needed a pain med Rx filled prior to surgery: was told they couldn't bill my insurance, unclear on why that was. Was told if I needed a refill I should go to a different pharmacy.

Example: had an antibiotic pre-med called in, was out of town and unable to pick up right away. I called to say I could pick it up on Friday, as their hours don't allow me to pick it up any other day. Was told, nope, they wouldn't hold it. Mind you, this was on a Tuesday. Had to make arrangements to have it picked up by someone else.
* Directions on Pre-med are incorrect, which is troublesome. If I didn't know the protocol for my meds, I would have taken them incorrectly. *

Example: my husband has now been waiting 30 minutes to pick up a standard Rx that was called in for a refill last week.

The business hours are terrible for working people. We only use them when we have to get an Rx that can't be filled though our Rx mail service.

J M.

Felt the need to review again. This place only gets worse. Save yourself a headache and go to either Silverado pharmacy in Calistoga or North Lake Pharmacy in Lakeport. These people are incompetent, lazy, and just downright don’t do their jobs properly. If your medicine is in any way important to you avoid like the plague.

Cindy B.

I love the employees that work here. Very pleasant and always smiling. When I speak to a pharmacist they are helpful and kind on the phone.

Moises B.

To be in the farmacologia needs more than put tablets in a cup....
DEA. And State of California has special restrictions that it ...is a protocol to follow. any body knows this.

Jeremy J.

They don't answer the phone, service extremely slow, they're time estimates on picking up refills are always wrong.

Don C.

Located close to my home, but more important they have a very helpful staff
that are friendly and go out of their way to help with problems