Lilly Pulitzer - Fort Lauderdale, Florida

Tanya B.

I really like this brand. I buy things systematically, but when I visited the store in Fort Lauderdale today, I tried on several things, liked several, I leave the fitting room and say I need to think it over and I will come back, but the saleswoman with white hair and glasses looked at me with such hostility that I don’t even want to go to this store anymore.

Aysha M.

I shop at this store a few times a year and live just down the street. I’ve always had a pleasant experience until recently.

On January 11th, around 6-7 PM, I stopped by during a sale and picked a few items. At the register, the woman checking me out showed the total on the screen, but there weren’t any itemized prices. I simply asked how the total came to that amount.

She snapped at me and asked if she should hand me a calculator. I explained that I just wanted to understand the breakdown since I must have done the math wrong in my head. I only had about four items.

I realized how rude her comment about the calculator was and decided not to purchase the items because of it.

Yael F. L.

Best store in Miami! I am happy to find this location ! Customer service is top notch, store is beautiful

Janyl S.

I don’t shop in store often because I mostly shop online, but every time I visit this location it’s a good experience. The staff was very nice and helpful from the moment I walked in, and friendly and engaging with my kids. If you're on Las Olas definitely stop in!

Michael A.

We turned heads on our cruise. Made friends with other Lilly Fan Families. Love the store. Praying they stay on Las Olas!

Rachel R.

I think I was just totally stereotyped that I wouldn’t buy anything.

Walked in with my 6 YO daughter - asking about the matching mommy and me dress in the window. The lady just stood there leaning against the counter and says “the kids dresses are over there” i said thanks but I’m not gonna find something she likes and then can’t find a matching adult dress. Can you show me what adult dresses that you have that match kids dresses?

She said very impatiently “there everywhere.”

I said “ok well where is the one in the window?” She says “ I have no idea. I never see what’s in the window.”

My jaw dropped. There was only one person in the store. I’ve worked in retail. I expected her to go grab two or three matching outfits and show us. But instead, she just stood there, leaned against the counter and avoided all my questions with frustration.

Will never walk into this store again, quite frankly I’m just disappointed that I my daughter was upset. She really wanted to dress and I wanted to treat her to one. Unreal.

This was Tuesday may 7th around 6pm

Stephanie R.

I was ignored on walking into the store but there were available associates. They greeted someone who came in after me but ignored me. It was my birthday the day I visited the store and I had several items I wanted to pick up. However, their lack of focus and assumptions made about me had me leave the store empty handed and very disappointed. It was my birthday and I had wanted to treat myself and the store associates assumed I wasn’t there to buy. One of the items I wanted wasn’t in store, I had to hunt down someone to ask and they said another item was similar and they half helped me but none of what I received was anything near what they were providing the other customers in the store. It left me very discouraged and like I was less than. I was even wearing my Lilly, I was a bit sweaty as the AC in my car died on the way to the store. I wanted a special day and this store ruined that. It added to the bad day I was already having on the one day I should have felt ok to treat myself. Won’t shop this store again, my money was just as good as the customers they chose to help while ignoring me. There was plenty of staff in the store to assist me but they chose to talk to each other while the others assisted the other customers and ignore me. I would like Lilly corporate to contact me about my poor store experience but I highly doubt they even care based on how the store associates behaved.

Yi-Fun H.

Amanda is so kind and helpful. She helped me with a phone order of an item in this store. She inspected the item for me and was happy to provide the special packaging that I had requested for shipping to ensure the item would arrive in perfect condition. Excellent customer service. I hope to visit this Lilly Pulitzer store in person some day!