Louise James Boutique - Winter Park, Florida

Samantha C.

Easily the rudest experience I’ve ever had at a boutique or shop of any kind. My friends and I came in to browse and try on some of the dresses. While we were doing so a lady with a British accent came over and told us the pieces were handmade and that it was “inappropriate” for us to be trying them on and “having a photoshoot”. We had been let into the dressing rooms. I don’t know how it is across the pond but here that’s not how we treat potential customers. We were outright insulted by this woman when we were tucked in the back bothering no one. Apparently she is the founder. Also, the quality of the pieces were very poor. Thin straps, loose threads, cheap buckles and stitching. I was genuinely stunned and would never go back.

UPDATE:
In response to the owner’s reply. Not because I care about convincing this woman, but for the sake of future customers.

We didn’t say anything “rude” until we were spoken to rudely first. That’s the end of that. The owner seems to have a habit of lying as I look at other reviews. For example, claiming only one person attends the store at a time. This is simply not true.

If we had been politely asked to put the clothes back we would have been happy to. The issue happened in the manner in which we were addressed.

It’s true we were taking pictures of ourselves in the dresses. Nothing we did would be anything we wouldn’t do in our own clothes. If we damaged anything (which I know we did not), then they will fall apart the first time someone wears it in the real world.

We did not say we were not interested in buying anything. We were asked if we were going to an event and we said no, and that’s when the comments mentioned were said by the woman. My friend was actually interested in the skirt she had tried on. I was not interested in the dress I tried due to the poor quality mentioned above. Handmade does not automatically mean high value or high quality.

We were berated and bullied into changing out of the dresses immediately and then yelled at some more when we left the dressing rooms, so of course we left the store as quickly as possible. Anyone who was spoken to the way we were would do the same.

Riley R.

I came into the store looking for an outfit for my 21st. This was the first store I came into and left with the perfect outfit. Katy individually listened to what I was looking for and went into the back and pulled a couple dresses. I found one that was lovely but a little big in the upper half so Katy altered it to fit my front. Genuinely sowed the top to have it fit me. what a lovely woman! I'll be thinking of her on my birthday!!

Anna K.

I have never experienced such appalling customer service as I did with Louise James.

This so-called “boutique” clearly doesn’t value potential customers. After trying a dress on, and looking at the dress in the mirror, the English lady running the store approached me and rudely dismissed me, outright saying the dress I was looking at “wasn’t for me” and it “wasn’t appropriate to try on the dress” when her associate literally opened the dressing room for me.

Her tone was condescending, her attitude unprofessionally petty, and frankly, it felt like she went out of her way to be aggressively rude.

Honestly, she did me a favor because the quality of the dress was garbage anyway—cheap fabric, poor stitching, and nowhere near worth the price she was charging. If she spent half as much time improving her merchandise as she does belittling potential customers, maybe she’d have a business worth supporting.

Save yourself the insult and the waste of money—shop anywhere else.

The S.

The pieces are fantastic and elegant as well as unique. I truly wish they had a male line! I was a bit disappointed at the customer service. If I am going to spend my money at your boutique, I would like to feel welcome. No one said hello. THIS SEEMS TO BE A COMMON OCCURENCE ON THE REVIEWS. No one told me of the sales. You missed a 5-star review, and I hope I can return to a better customer experience to give you a 5 star and buy my wife a Valentino dress.

Mariam S.

Saw this shop a year ago and wanted to go in but it was closed then. I saw it open this time and was so glad I could go in. Everything feels like good quality and is so cute. It was a treat to explore the store and try on beautiful feminine items. I got this dress and am so happy with it, the employees were complimenting me as I tried the dress on and the compliments felt genuine.

Lori M.

Absolutely Horrible Customer Service

I’ve never been so disrespected in a store. When we walked in, there were 2-3 employees at the front desk who completely ignored us, despite us greeting them with a friendly “hello.” Even when we went to pay, no one bothered to make eye contact or acknowledge us at all. It honestly felt like we were invisible.

It’s shocking how rude and unprofessional the staff was. If you can’t even be bothered to treat paying customers with basic courtesy, I’ll be taking my business elsewhere. This place has no respect for its customers and I won’t be coming back.

Dora R.

Molly is so mean!!!

As I was trying to calm my child down, I asked Molly for help locating a specific size. She gave me a quick, dismissive response and turned her back on us. Out of the corner of my eye, I noticed her rolling her eyes and smirking at her coworker as if we were some kind of inconvenience.

When I turned around to glance back, Molly was making exaggerated faces—her lips pursed, eyes wide, mocking the situation. It was clear she thought we couldn’t see her, but it was painfully obvious. I felt humiliated and furious. Instead of offering any patience or empathy, she chose to make fun of us. It was disrespectful, and I’ve never been treated so poorly in a store before.

Red W.

I went there for macaroons. It was OK. First time trying it. There’s a park there. Lots to do there as well. You can bring your dogs.