Mobile Solutions Lehigh Acres - Lehigh Acres, Florida

Mr. S.

Never! Listen, never! Do not visit this place! This place has horrible and rude employees! They broke my phone and did not return the money! I left in a terrible mood. Over time, I returned to them to fix my iPad hoping for a discount from the owner, but he just sent me away. I have never seen anything like this in America! The attitude of the employees towards customers is simply crazy! I just received an open message to leave the store! DO NOT VISIT OR USE THIS PLACE UNDER ANY CIRCUMSTANCES! THESE PEOPLE ARE VERY FREQUENTLY RUDE AND UNPROFESSIONAL!

My phone won't close after your repair. Because your employee broke one mount. Water is now getting into the phone. I didn't say my phone was drowned. Maybe your employee misunderstood that. I came back to you only because you didn't fix my phone. You only made it worse. I bought a new waterproof case for my daughter's phone for $50. Only because her phone won't close. It's broken!!! not fixed. I politely asked for a discount because my phone was broken and I paid full price. didn't refund for work not done. And today I came back to you only with understanding. But I was just sent from the store. This is not acceptable in America. My friend with millions of subscribers will soon come to you. I think I want to shine a light on your place.

Angelina G.

I didint want to write a bad review but I am extremely disappointed with my service it was very unprofessional The lady behind the counter would talk about how she would be intoxicated at work. And when I got my phone back from the service it left In worse condition. my phone had more issues than what I had originally come in with and when I went back to get The issues they caused fixed. They told me I had to pay even though I had warranty. they would always delay the time that I could pick up my phone. I don’t recommend please take your devices somewhere else to get fixed .

Игнат ?.

If you want to say goodbye to your device, then you can safely visit this place!

Mike M.

I highly recommend mobile solutions in Lehigh acres they are awesome at Kwik most time same day within hours have phone returned working great there employee that works there is awesome have used mobile solutions of Lehigh very prompt very nice establishment thank you Mike

Jessica J.

My mother brought her Samsung to this location a couple weeks ago to replace the screen. The screen that was used was a generic part that left everything opaque, but that wasn't disclosed before starting work on the phone. We would have gone elsewhere if this company prided themselves in being honest and upright. Not only did they use a cheap and generic part on her phone, but they forgot to put her sim card back in so she was without phone service for a day. I had a nasty and extremely unnecessary and unprofessional interaction with the girl at the counter because I asked her why was the sim card forgotten on the counter. In the world we live in, I should have known better than to ask a 20 something year old grown adult to own up to their mistake. She cussed at my mother and I, refused to put the sim card back into the phone, threatened us with calling the police. It was the most horrific interaction I've ever had anywhere with an employee of any establishment, and I have lived and shopped in Miami, the epicenter of crazy in South Florida.

A few days later the screen on my mothers phone stopped working suddenly. Thankfully they have other locations so we took it to be looked at at their Ft Myers location in order to never deal with that horrible girl ever again. Dealt with Luis instead. He blamed a glitchy Samsung update for her screen going black, but that he had it up and running. If we wanted, he could replace a tiny circuit that had some water damage, but that wasn't immediately necessary. My mom opted to have the tiny circuit replaced because she wanted to be sure that absolutely nothing at all would contribute to the phone not working again.

Surprise surprise....it's not working again. The screen has gone black like it did when they "fixed" it the first time. Now she's out $140 for a cheap and generic part that is directly contributing to her phone no longer working.

Don't give your hard earned money to this company. My mother would have paid more if she'd gone to UbreakIfix on Colonial but the work would have been done right and only once. The only reason we didn't go there in the first place is because we didn't know they had a shop out here in Ft Myers, we'd only seen them in Coral Springs where we used to live.

I hope they take a look at their general interactions with customers and make some positive changes. Professionalism, no matter the type of work being done, is what keeps people coming back. Doing your work with integrity and honesty goes a lot further than bullying customers and making them feel like they are inconveniencing you.

Juddy F.

so first of all beside that the price of fixing my sons iphone for the second time becuse they fuk it up . this dude name luis has horrible costumer service . all i did was call to comfirm my sons phone was there in that location because the last time they had me waiting for an hour or two . i paid today but i will never go in there again horrible services . horrible never again . if i could give them a 0 i would

Jenie V.

Terrible customer service, owner and staff argue with customers, accusatory, gave me my phone back in worse condition than when I brought it, I refused their services and it took them another 24 hours to give my phone back to me, promised a discount due to my first terrible service with them and when I came to use the discount, they refused to give it stating they never said that, I got upset and refused to leave until they gave me my phone back to which they called the cops to kick me out, saying that my phone wasn’t at that location when I can see the location of my phone and saw that it was there, from the reviews, I can see that they are known for this, very slow as well, used them for three different devices and each time took at least 24 hours if not more, I wish I would’ve checked the reviews before coming, only came here because it’s the only place in lehigh that fixes phones, I hope others see my review and do not come here
edit: my economic situation is fine and is very unprofessional of you to try and mention, YOU promised a discount as my first encounter with your store was terrible and even your staff apologized for her rude behavior, I came back to second time to use that discount that YOU had promised and was told that you never said that, of course i’d be upset, I don’t need a reminder of why the cops were called, you need a reminder that you’re a liar and unprofessional and your responses under all the negative comments show how unprofessional you are, very interesting how you never thank the positive comments but are very rude, insulting and condescending to negative reviews, when are you gonna reflect on how poorly your staff behaves but figures considering how their leader acts

Estrella T.

The best store I know, these guys really know what they're doing, they're the best in the game.. I brought my phone in and in about 30 min they trasnform3d the phone and left it like brand new.. the prices are very good as they are the lowest in the market, they work fast and are very professional