NAPA Auto Parts – Genuine Parts Company - San Francisco, California

NAPA Auto Parts – San Francisco Location

NAPA Auto Parts – San Francisco, located at 1640 Evans Ave, San Francisco, CA 94124, is a comprehensive automotive parts and service center dedicated to meeting the diverse needs of vehicle owners and mechanics. The store operates as part of the larger NAPA Auto Parts Company, a recognized leader in the automotive industry, offering a vast selection of genuine parts, accessories, and tools. The phone number for this specific location is 58267400, and visitors can easily access more information and browse the inventory online at napaonline.com. This location prides itself on providing exceptional customer service and a convenient shopping experience.

Store Features and Services

This NAPA Auto Parts location offers a wide array of services designed to streamline the vehicle maintenance and repair process. Customers can expect to find:

• Extensive Parts Inventory: A broad selection of automotive parts, covering everything from filters and fluids to brake components and electrical systems.
• Onsite Services: Experienced technicians provide valuable onsite services, including battery testing and replacement, tire services, and oil changes.
• Curbside Pickup and Delivery: For enhanced convenience, customers can utilize curbside pickup or delivery services, ensuring a hassle-free shopping experience.
• In-Store and Online Shopping: The store offers both in-store shopping and the ability to browse and purchase parts online through the NAPA website.
• Quick Visit Service: A dedicated quick visit area allows for rapid assistance with common needs, minimizing downtime.

Commitment to Customer Satisfaction

Feedback from customers highlights a strong emphasis on helpful and knowledgeable staff. Numerous reviews suggest that employees demonstrate a genuine desire to assist customers in finding the right parts and providing valuable advice. Notably, recent changes in management appear to have positively impacted the customer experience, fostering a more welcoming and efficient atmosphere. The store’s dedication to providing solutions, as evidenced by the assistance provided in resolving a return issue, contributes significantly to its positive reputation.

Payment Options and Accessibility

NAPA Auto Parts – San Francisco accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring flexibility for all customers. The store is fully wheelchair accessible, featuring a wheelchair accessible entrance and wheelchair accessible parking lot, reflecting a commitment to inclusivity and accessibility. Furthermore, the store offers battery testing and replacement services, catering to a critical need for vehicle owners.

Customer Reviews and Reputation

This NAPA Auto Parts location currently boasts 90 reviews on Google My Business. The average opinion is 3.5 out of 5 stars, indicating a generally positive customer experience. While some feedback suggests areas for potential improvement, the overwhelmingly positive comments consistently praise the friendliness and expertise of the staff. Customers appreciate the willingness of the team to go the extra mile, as demonstrated by one customer's experience with a return issue – a situation swiftly and effectively resolved by a team member. The store’s reputation as a provider of genuine parts and a reliable service center is clearly valued by its clientele.

Contact Information and Location Details

Address: 1640 Evans Ave, San Francisco, CA 94124
Phone: 58267400
Website: napaonline.com

Key Features Summary:

• Genuine Parts
• Onsite Services (Battery, Tires, Oil Changes)
• Convenient Options (Curbside Pickup, Delivery)
• Accessibility (Wheelchair Accessible)

NAPA Auto Parts – San Francisco strives to be a valuable resource for vehicle owners and mechanics alike, offering quality products, knowledgeable service, and a commitment to customer satisfaction.

👍 Reviews of NAPA Auto Parts – Genuine Parts Company

Karthik S.

5/5

The employees at this store are friendly and helpful. This NAPA location is under new management. I had some trouble with returning a part that I bought at a different location. I called this store and Mike gladly helped me out with my return. They were friendly and helpful at this store and I’ll definitely come back to this location next time I need parts. In my opinion, NAPA offers better quality parts than the other discount auto parts stores.

Fae L.

5/5

Staff are friendly and knowledgeable! I received no hassle for changing my battery in the parking lot for 45 minutes (I blame Fiat's engineers).

Amelia M.

5/5

Super nice, no long lines...couldn't help me with the part I needed but I thinks its a special order kinda thing, so I'll definitely come back.

Jedi L.

5/5

Got a hitch kit for my van that O'Reilly's kept jerking me around for. Very helpful and knowledgeable staff. Would definitely recommend. Store front looks nothing like the photo.

Lance M.

5/5

I needed a battery because away from home I went to start my car and it barely started with a real slow battery and since I knew my battery was already 5 years old I knew I better get one. I went to O'Reilly's and got a quote of $219 or something like that for a battery for my little Honda fit. I knew that didn't sound right so I checked online and they were much cheaper but I needed one today. I called a couple more places and found there was a Napa Auto parts store about 2 miles away and I called and I got a quote over $100 cheaper than O'Reilly. I went there and I asked the guy if I could borrow a wrench and even though they had signs there that they would not lend tools he found me his socket wrench. I grabbed the battery put it in and about 5 or 10 minutes gave him his wrench back got my refund for the old battery and was on my way. What a fantastic experience. Otherwise I could have been out a ton of money. Car works great now by the way. Thanks Napa!

New Y.

1/5

everytime i go here they never know their own stock and without even looking it up they tell me they don't have whatever thing i might need on that particular visit everytime. most of the are stocked tho just too lazy too look for it before giving a response.

davis D. D.

1/5

Hours state that the store is open 8 am until 5 pm. I got to the store at 4:45 to find the door locked, I looked through the window to see an employee sitting behind the counter on his phone. I knocked on the glass and the clerk said that they were closed as of 4:40. Another customer then showed up and was told the same thing through the glass the other customer asked the clerk just as I did and was told the same thing. I won't be going back other stores have the same products and the same prices sometimes lower.

TheCHIEF B.

3/5

I bought a new part for my vehicle and as I was purchasing it I saw a sign on the wall said "15% restocking fee for returns after 3 days". that bothered me because if I happen to find out that the part I bought is not exactly what I needed I'll end up losing 15 or $20 on my purchase when I return it. that's NO SMALL amount really for returning an item that you didn't use and you put it back in the box and everything... so IF that happens I probably won't go to NAPA again ... I know MOST other auto parts stores do NOT charge such a fee.