NAPA Auto Parts - Scappoose Auto Parts - Scappoose, Oregon

QuestionEverything

Absolutely horrible customer service! I have been a customer at this store for many years but, it has consistently gone down hill over the last couple of years. In the last year it has become a poorly managed joke. The employees are less than friendly and make it very clear that they do not have the time, knowledge or care to deal with customers. Example: I had to return a leaking acetylene bottle that I had picked up there the day before. After putting my bottle in the service rack I found that the bottle was 3/4 full and after testing it, I found that the valve was leaking (extremely dangerous), so I returned the bottle to exchange it for another bottle that was not leaking. They told me to come back in a week to get the replacement because they only keep 1 bottle in stock at any given time. The next week I returned for my exchange but they had not noted it on the account nor marked the bottle, they put the leaking bottle back into their stock ( obviously not worried about safety), upon learning this, I had commented about that being very poor communication and planning on the managers part. So another week passed, I went to pick up the bottle, the manager confronted me about the return then became very upset and accused me of lying about the leaking bottle, he tried to get me to argue with him about it then threw a little fit, I was given the bottle and told never to return, it seemed rather odd to me that this guy would be so upset about the return of a faulty product.
Follow up: So I found out later the same day that the cowardly little fellow that manages this store used my information from past purchases to find out who my employer is and contacted my employer in a petty attempt to get me fired from my job. He made up a ridiculous story about the “incident” completely fabricating a scenario including customers and employees that were not even in the store. After hearing the story, I realized that he was quite disgruntled due to being criticized about the lack of communication and planning and used the opportunity when I returned the following week to attempt to set up a scenario to “get back at me”, as stated by one of his other employees. I was not there on company business nor was it a company purchase so the only thing achieved by doing this is him showing that he is a blatant liar and incredibly incapable at doing the job that he was hired for. It is unfortunate for anyone that has to deal with this sad little person. Napa corporate has been notified of this absolutely shameful behavior happening under their noses and likely will not do anything about it. Take it for what it’s worth, there are many better options than having to deal with this nonsense!

Just R.

This has to be one of the top 3 worst customer service experiences I have ever had. Not just bad but appalling. Also not an isolated incident, I live in a small community and have heard this over and over from numerous different people how bad the customer service is at this store. All of the mechanics that I know gladly drive to Portland or St. Helens just to avoid the Scappoose Napa. It is very obvious as soon as you walk through the door that this is an ongoing issue due to extremely poor management. The employees are an excellent indicator of this, they are not friendly, helpful or professional. They use foul language and ignore customers while the manager hides in back and does anything to avoid helping anyone. I would not suggest going into this location for any reason, there is no excuse for the deplorable behavior of the employees and management of this establishment!

Ms. M.

Had to stop for an emergency oil refill while on a business trip (cap came off after last change apparently).
I knew my oil type, and had it in stock in several sizes... They were able to look up the part and even had in stock; I was super impressed it was on hand. Was just going to have them look up the part for me, and order it to the store back home.
They even let me barrow a funnel, since I was at the top of my limit with the cap, and my plan was just to make one out of a paper cup otherwise.
The gentleman who helped was very professional and polite, and proficient at as his job. But everyone there was, including the other customer. Very pleased. 10/10 would shop there again.

Miranda H.

The staff is great ! Very helpful and knowledgeable! I was very impressed with the service and kind staff working today! This business is reliable and on point!

Rhonda I.

On the way home I realized my oil level was extremely low. The person there was extremely helpful. He took time to make sure I had exactly the right oil, provided me with a funnel, came out and unscrewed the oil cap when he saw I was having trouble and even provided towels to wipe my hands. Excellent customer service - something that is difficult to find these days. 🙂 Highly recommend!

Nicholas

Worst parts store ever . Do your self a favor and go to O’Reillys.

Edit

p.s. there is nothing you can do to improve your cheap junk you people sell

Eric F.

I have gone to this store for three years now for small tools every now and then. I must say for three years I don’t think the culture at this location is very customer friendly. No says hello when you walk in, and it seems like as a customer I am a burden instead of a sale!!! The final straw for me was a certain parking spot. When the management team cares more about parking spots then customer service I will take my business elsewhere, maybe that’s what they want!!!

That M. G.

Very helpful. And they took the time to actually look up all the information on the items that I needed without me even having to ask them too. I wasn't able to bring home all of my purchases. So they let me keep some items overnight. Awesome staff!