Pet Food Express - Woodland Hills, California

Lawrence W.

February 2025: My dog, Autumn, just had to go for a swim with the fishes at Westfield Village. It was late, but Pet Food Express was still open with 2 hours left in their business day. Thank you for letting me was the dog at such a late hour - water was a bit cold, but it wasn't freezing. We love using Per Food Express for my dog's DIY bath. They have built in basins, so the dogs don't feel the flimsy stainless steel basin flex under their weight. Autumn felt a lot cleaner and comfortable.

Dave S.

Pet Food Express has the best self wash dog stations and the lowest price that I've seen. This is where we take our dog every time we wash her ourselves. They have a hose that provides rinse water, lather with choice of shampoos and conditioners, a hose for drying, silicone aprons to keep you dry, silicone collars and lines to clip your dog into the shower so they do not run off while washing, and off course dog treats to reward your four legged family member.

In addition to the wash stations, Pet Food Express is a full pet supply store so you can pick up all your pet essentials.

KJ T.

This place has the worst customer service ever. The workers all sit and chat, never ask if you need help and the alleged supervisor (THE YOUNGER, BALD, THIN, WHITE GUY) is disgustingly rude. He talks down to customers, literally refuses to help and has no clue what he is doing. He acts like he is horribly miserable. Then he should find another job or go to college. As everybody knows, how a place is operated starts from the top. So the actual manager at this store must be a disaster. The district manager isn't any good either, along w/ their assistant district manager. If you file a complaint, they will have their phone rep follow up w/ you, not their actual manager at any level and make excuses for the poor behavior of their workers or supervisor. This is a nice store, but spend your money somewhere else. I have informed every rescue that we support and donate money to, if they spend money here we can no longer make monetary donations to them. They will not be doing business with Pet Food Express. Check the negative reviews, don't be fooled by all the positive fake ones.

Rita H.

Awesome pet store the employee was cool he knew about cats and gave me helpful info.

Trish M.

There is an incredibly unpleasant woman working there who snapped at me ... 'move your cart over!' at the register after I dropped $400 on pet food. Then she charged me for three bags when I only used two. I got the dime back on principle, and I am now going back to Petco. The abrasive attitude of this place is not worth it.

Leslie P.

We love this place it's a great place to wash your dog.

Update:
I would give it a 10 if we could. Last night our two dogs got skunked! At 8:45am my wife called Pet Food Express and left a message, as they don’t open until 9:30, asking if they have shampoo for de-skunking a dog. We called them as they have great dog bathing facilities. The manager replied immediately telling us to bring the dogs in then and he would have someone open the store for us. That is fantastic service. The clerk wouldn't even accept a tip, saying helping is their business.

Seth F.

Self-serve dog wash is easy to use, affordable, and convenient. Plenty of time to get a deep wash, rinse, and dry. Employees were so kind, helpful, and accommodating. I recommend visiting store, and we will certainly be returning.

David S.

I've been coming here for the last 6 months. The staff are very helpful and friendly! I wash my dog here once a week and will continue! The tubs are a nice size and is a lot easier on your back than doing it at home! I also buy all our dog food here.