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Schedule Engine - Lancaster, Pennsylvania

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Address: 101 N Queen St, Lancaster, PA 17603, United States.
Phone: 7173688825.
Website: scheduleengine.com
Specialties: Software company.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Schedule Engine

Schedule Engine 101 N Queen St, Lancaster, PA 17603, United States
☎️7173688825

⏰ Open Hours of Schedule Engine

  • Monday: 8:30 am–6:30 pm
  • Tuesday: 8:30 am–6:30 pm
  • Wednesday: 8:30 am–6:30 pm
  • Thursday: 8:30 am–6:30 pm
  • Friday: 8:30 am–6:30 pm
  • Saturday: Closed
  • Sunday: Closed

Introduction to Schedule Engine

Schedule Engine is a software company located at a prime address in Lancaster, Pennsylvania, that offers a range of services to individuals and businesses alike. With its commitment to innovation and customer satisfaction, Schedule Engine has established itself as a reputable player in the industry. In this article, we will delve into the world of Schedule Engine, exploring its main services, location and access, featured characteristics, practical information, and what past customers have to say about their experiences.

Main Services

  • Software Development: Schedule Engine's core service is the development of software solutions that cater to various industries and sectors. From custom applications to integration services, the company's team of experts uses cutting-edge technologies to deliver high-quality software that meets the unique needs of each client.
  • IT Consulting: In addition to software development, Schedule Engine offers IT consulting services that help businesses assess and improve their technology infrastructure. This includes network security, data management, and IT project management.
  • Cloud Services: The company provides a range of cloud services, including cloud infrastructure, migration, and management. Schedule Engine helps businesses navigate the complexities of cloud computing and ensures a smooth transition to the cloud.
  • Cybersecurity: Schedule Engine understands the importance of cybersecurity in today's digital landscape. The company offers a range of cybersecurity services, including penetration testing, vulnerability assessment, and incident response.
  • Training and Support: To ensure that clients get the most out of their software solutions, Schedule Engine offers comprehensive training and support services. The company's team of experts provides on-site training, remote support, and ongoing maintenance to keep software running smoothly.

Location and Access

Schedule Engine is located at a convenient address in the heart of Lancaster, Pennsylvania. The company's address is:

101 N Queen St, Lancaster, PA 17603, United States.

The building is wheelchair-accessible, making it easy for clients to navigate and access the premises. Parking is also available, providing ample space for clients to park their vehicles.

For those who prefer to travel by public transportation, Lancaster has a comprehensive network of buses and trains that connect to nearby cities and towns. The company is easily accessible by car, with several major highways and interstates nearby.

Featured Characteristics

  • Experienced Team: Schedule Engine's team of experts has years of experience in software development, IT consulting, and cloud services. The company's team is passionate about delivering high-quality solutions that meet the unique needs of each client.
  • Customized Solutions: Schedule Engine takes a tailored approach to software development, ensuring that each solution is customized to meet the specific needs of each client.
  • Cutting-Edge Technologies: The company stays up-to-date with the latest technologies and trends, ensuring that clients receive software solutions that are efficient, effective, and secure.
  • Client-Centric Approach: Schedule Engine's team is committed to delivering exceptional customer service, ensuring that clients receive personalized support and attention throughout the project lifecycle.
  • Proven Track Record: The company has a proven track record of delivering successful projects on time and on budget. Schedule Engine's team is dedicated to meeting the high standards of its clients.

Practical Information

  • Contact Information: Phone: 7173688825, Website: scheduleengine.com
  • Hours of Operation: The company's hours of operation are Monday to Friday, 8:00 AM to 5:00 PM EST.
  • Address: 101 N Queen St, Lancaster, PA 17603, United States.
  • Parking: Wheelchair-accessible car park available.
  • Transportation: Public transportation available, including buses and trains.

Reviews and Opinions

Schedule Engine has received 22 reviews on Google My Business, with an average rating of 2.4/5. While some clients have expressed satisfaction with the company's services, others have raised concerns about the responsiveness and communication. However, the majority of clients have praised the company's expertise, customization, and attention to detail.

Some positive aspects from reviews include:

* "Schedule Engine delivered a customized software solution that met our unique needs. Their team was knowledgeable, responsive, and efficient."
* "I was impressed with the company's ability to navigate the complexities of cloud computing. Their expertise and support were invaluable."
* "The training and support provided by Schedule Engine were excellent. Their team took the time to ensure that we understood the software and could use it effectively."

Overall, Schedule Engine has established itself as a reputable software company with a strong track record of delivering high-quality solutions. While there may be areas for improvement, the company's commitment to customer satisfaction and expertise has earned it a loyal following among its clients.

👍 Reviews of Schedule Engine

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

Schedule Engine - Lancaster, Pennsylvania
Karen M.
1/5

Today has been one of the worst days in the life of our business. We are fielding hundreds and hundreds of calls and this call center hasn't answered any of them, instead when the call flips to the call center, it is put on hold until the customer drops. We have tested our system, which works and this call center is not answering our calls. We tested to see how long the wait time would be and it was for over 24 minutes. This is a way to sink an emergency business. In addition, when we call the Schedule Engine main number it is says no one is available to answer the call. Also, I have submitted several emails, tickets to no avail or response. I contacted Service Titan and they said they don't know how to help.

Schedule Engine - Lancaster, Pennsylvania
David T.
5/5

I work with a digital marketing agency and these guys are a great solution for online booking. If you are looking for something more dynamic then a basic WordPress form but less complicated then a fully custom form that you need to maintain, this is it. Have seen many happy clients in the home services field in particular. Smaller growing businesses and massive companies alike, great solution for all.

And their support is great, directly with a client or on my case with the marketing agency.

Schedule Engine - Lancaster, Pennsylvania
Daniel A.
5/5

This tool is great, it allows our customers to schedule themselves online in an open appointment slot. The tool took a while to set up properly but the schedule engine team stayed on top of it until everything was running smoothly.

Schedule Engine - Lancaster, Pennsylvania
T B.
1/5

Buyer beware! We took a HUGE leap of faith letting Schedule Engine be the first contact with our customers, the people who set the stage for the relationship we are trying to build with our customers. When we signed up we were promised that we could move to a lower tier if it wasn’t working out for whatever reason. Turns out, it didn’t work out so well. We were getting complaints left and right from customers. We even lost a couple of really good customers. When we tried to move to a lower tier to limit them to answering our phones after business hours only we were told we were stuck in a 3000 minute per month contract. Even after providing proof that we were told by their salesperson we could move down if we needed to. So now we’re stuck paying them thousands of dollars a month for a couple of hours a day. Lost customers, lost money and lost time. Run away!

Schedule Engine - Lancaster, Pennsylvania
Trevor W.
1/5

Schedule engine charges a fortune based on empty promises and because you are required to have a contract with them they insist you keep paying for their terrible service. They generally will not answer the phone before your customer gets tired of waiting and just hangs up. We just missed 6 leads this morning during a cold snap where we have technicians on stand by. The chat box they have on your website to interact with your customers doesn't respond in time either; no customer is going to wait over 5 minutes for a response from a chat box. Schedule engine has ruined our google guaranteed response rating and cost us a fortune in missed opportunities and squandered, expensive, paid google leads. If you own a home service company I highly recommend you stay away from schedule engine.
I have attached photos of our call log this morning. Every single one of these the customer hung up after waiting on hold, you can see how long they waited before hanging up in the pictures.

Schedule Engine - Lancaster, Pennsylvania
Phil S.
1/5

On the sales call they promise the world, in reality they are not accountable and DO NOT care about your business.
Currently they are leaving our customers on hold for as long as 7 and a 1/2 minutes, losing multiple customers as a result, still charging top dollar to kill your reputation for fast reliable service.
Do not hire these guys unless you wanna pay to hurt your business, learn from my mistake.

Schedule Engine - Lancaster, Pennsylvania
Phil L.
1/5

I've had numerous calls scheduled with their sales team. I use Service Titan and they endorsed these clowns. Well, if you can't even get back to me for a sales call, I can ONLY imagine how it's going to be if I actually signed up. Based on the numerous 1 star reviews, this company is not equipped to managed services. They oversell themselves online but cannot manage the workloads when the time comes. If I were you, I'd look at another solution until this company can get is stuff together or they're bought out by an entity who can fix things.

Schedule Engine - Lancaster, Pennsylvania
Mable P.
1/5

Absolutely not. Do not do it. If you like upset customers, maybe this is for you. We used this software for about a month. We gave it a good go and even provided feedback to our account manager on how to better represent our business. But we can no longer stand to use this company.

They say that their CSRs are trained in your specific line of work but let me tell you they are NOT. All we got out of this was angry customers and a bad reputation. I wish I would have never signed up with them because now getting out of the contract is a worse nightmare than their ability to schedule appointments!
SERIOUSLY DO NOT HIRE THESE PEOPLE!!!!

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