South Salem Pet Supply - Salem, Oregon

Kristin

We love this store! Every time we bring our Shiba Inu Jake into the store, Emma & John treat him like a rock star! Exceptional service.

Gwyneth B.

Super friendly and willing to carry a six foot tall cat tree to my car for me, and play reverse jenga to get it in there. Clean, fresh-smelling store. Always happy when I come in, and even showed genuine concern and gave words of wisdom when I mentioned one of my darling kitties passed away.

Rich H.

This used to be my go-to pet store for dog food. The employees used to be friendly, informative and helpful. It’s pricey, but the customer service used to be outstanding, so there was value. That is no longer the case. The staff doesn’t greet customers coming into the store anymore and ignore them when they’re shopping. I was completely ignored while walking up and down the aisles looking for a specific brand of dog food. Not one employee offered to help. There was one other customer in the store and all five employees were standing at the registers talking to one another and ignoring the sales floor. I want to do my part to keep local, small businesses in my area, but I can’t see paying more for being ignored and unappreciated as a customer and paying more for the “privilege.” I’ll be taking my business elsewhere.

Cheri F.

I am writing a review about this because it is not the first time it has happened in this store. On the plus side, the store is clean, and well-stocked with quality food and pet supplies. Most of the time when I go in, I have a great experience. On the downside... some of the staff. I have a rescue dog that has required a great deal of work to socialize and train. Sometimes when I go into this store, the staff is so focused on pushing their agenda that they do not listen to me, as the handler, as to what is correct for interacting with my dog in training. It happened again, today. I don't know why my dog was more anxious than she has been in months. It was unexpected. After we entered the store, she was whining and barking. Not her norm, at all. By the time I got to the back corner of the store, she was panting. So, I decided to grab what I absolutely needed and leave asap. When I walked back to grab the other thing I needed, she became even more agitated and was lip licking and yawning. Then we add the clerk. She walked right up to my dog with all this going on. I told her she was making the situation worse, and she informed me that she needed to go that way. Well, it's not like the aisles in this store are very long. I don't think she would die if she went back and walked down the next one to get back to the check stand. But she pushed through, definitely adding to my dog's agitation. Then she came back and asked if my dog could have a treat. In the meantime, I had asked my dog to sit and stay and was attempting to get her to relax. The woman comes barreling back with salmon jerky. I asked her to please not come towards the dog. So, she sticks her hand out with the jerky, my dog breaks, she gives it to her and starts telling her what a good girl she is. Who knows how many training sessions it will take to fix that? When I reacted, she said, "Well I asked if I could give her a treat!" No, you didn't. You asked if she could have one. Big difference. There is a process that I have worked on with my trainer to get my dog to be able to wait politely and take things gently from people. Ignoring my requests as the dog owner is rude. Thinking you know more than the person who works with the dog every day and has put in the time is arrogant. Rewarding her for breaking a stay is totally disrespectful and just makes training harder. While I prefer to support local business, I will not be returning. This is not the first time this has happened to me in this store. It will, however, be the last. I have never had this happen at other pet stores.

Scott M.

This is by far my favorite place to shop for my pet supplies. Great selection of food and accessories for my cat. The staff is absolutely fantastic, with lots of information to share.
Check it out today!

Susan J.

Best place to go for all your dog and cat needs. The staff is well knowledgeable in everything the store sells. Have a question? Just ask!
Thinking about trying a new food?
Ask! Sometimes they have samples to try your pet with prior to purchasing a big bag.
All my grown children and myself will only shop here

Hillery J.

It's a catch 22 because they carry difficult to find products, but something's lacking.

First, I went to purchase a vet recommended cat food, it's expensive. They carried singles, packs of 12qty and packs of 24qty.
Any experienced consumer can tell you that the more you buy of something the better price you'll get....
Their 24qty pack is more expensive than purchasing two 12qty packs. I read EVERYTHING on both packs because I thought I had to be missing something, but no.

Second, I'm waiting at checkout, there's 2 cashiers working. I notice that they both asked their customers, unprompted, for their phone numbers. I can only conclude that the store has a reward program...right?
It's my turn, the cashier gives me my total...
Confused I asked "does your store have a rewards program?" She looks back equally confused and says ".....no"
Now we're staring at each other for what seemed like much longer than it probably was. I start to doubt what I had heard, or maybe both cashiers had simultaneously hit on their customers.
Either that or this cashier is lying about the reward program. Either conclusion is insane. I paid and left, pointless, on many levels.

Jennifer T. S.

Really awesome store. Stellar people work there. Ash was great and helped me troubleshoot some logistics/supplies for a rescue. Highly recommend 👍🏼