Truist - Wesley Chapel, Florida

Keven L.

What a wonderful bank to deal with the staff there is so polite and such a pleasure to do business with Truist on State Road 56 and Wesley Chapel, Florida, like I say the representative there are so nice. They welcome you when you come in the door they say I hope you had a good day and they just bend over backwards. to help their customers, it’s such a beautiful bank. It’s always nice and clean and always respectable and that way, and like I say, I cannot say enough about the staff that works there. I am disabled myself not very often when I get the opportunity to go in because I do most of my business through the ATM, but when I do go in, everything is always top-notch thank you so much. God bless everyone that works at this location. Thank you Keven Lord.

s

One star the whole trust banking system don't deserve awful awful awful to get help from them or the fraud dept is a joke! Actually one star I wish they had a zero star! Bank with another institution. It will save you the headaches

Sal D.

I opened a checking account online and the next day I went into this branch to make my first deposit. The manager and teller had no urgency whatsoever and I waited in line for 15 minutes. I gave the teller my deposit along with my ID and SSN. She then proceeded to tell me that my account has been closed and that I need to speak with a banker. I sat for 10 more minutes waiting for a banker. The banker then told me that the “back office” closed my account and she doesn’t know why. She said she can open a new account for me but I won’t receive the $400 offer, which originally drove me to open the account to begin with.

I was very upset, left, and called the Hunter’s Green branch. They were very helpful and confirmed to me that my account is OPEN and that I can make my deposit at their branch. The Banker, Teller, and Manager at the branch in Wesley Chapel, by PDQ, seemed to be lying to me for their own personal gain… which is very unethical. Idk if they did this because they get points for opening accounts or if they just didn’t want me to receive the $400 bonus, but I am very disappointed and will never go to this branch again. I was able to make my deposit at another branch with no problem at all.

C2E

This is the most awful place of business when it comes to customer service. I was there today to close out my safe deposit box and the rudeness and unprofessional service that I received from Eleanor was disappointing. I had to bring this to her attention and let her know that her attitude and rudeness towards customers was unacceptable. How convenient when you ask to speak to a manager, there isn’t one available. Bottom line, don’t bring your business to this bank.

Kevin C.

I wanted to take the time to commend Julie Wills for her outstanding work in helping me get some issues I was having with one of my accounts that I hold at SunTrust resolved. I had called in before and spoke to someone else as Julie was off that day, that person was not as helpful. On the next business day I called again and Julie sprung into action, did her due diligence and got my problem resolved. I really appreciate her professionalism and willingness to go the extra mile. Julie you are an asset to SunTrust and I wish you all the best in your career.

Kathryn K.

Although extremely dissatisfied with Suntrust, the BANK, I needed to put a good review about Andres Rios at this location (Silver Oaks Office). I was having an issue with my card being lost and he was kind enough to assist and follow up. He is professional, yet empathetic to my concerns. He helped me by placing an order for a replacement card and had it expedited. I am thankful for him going over and above to please me, a long time customer. Thanks Andres!

Shannon F.

The Branch Leader Rafael M. went above and beyond to solve my issues when my Aspiration savings account was closed without warning, he not only recovered my funds in a timely manner but he was friendly and professional and helped ease my stress. Ive been banking with suntrust now truist for years and I have never been happier with an encounter. Would recommend this branch to anyone give Rafael a raise!!

William P.

We have been Suntrust customers since the late 1970's. On 4/28/21 we waited at the drive thru teller from 11:50 am until 12:06 pm to cash a check as multiple cars were serviced that arrived after we did! The manager (did not give her name) stated her apologies but said one employee had called in sick and their were only two people working. Sad, maybe time to check out another bank!