United Toyota Imperial - Imperial, California

Jerritt C.

Cameron, German and everyone here made the buying experience really seamless. I was helping my MIL buy a new Tacoma and trade in her old one. They gave us a great rate on the trade and a great price on the new truck. She’s super happy with her purchase. Thank you for all your help!

Silvia T.

Richard, Cameron and Sean all provided an excellent experience. I highly recommend Toyota- Imperial

Fernando V.

What ever happened to the customer is always right?

"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction."

I purchased a brand new vehicle in February this year of 2024. A 2024 Toyota Prius from United Toyota Imperial in Imperial California. Within a few months the left hand side of the air condition began to fog up with moisture.

I took it in for service with the dealer I purchased the vehicle from believing they would do the right thing and replace the defective part. They rejected the repair and the service manager "Mark Carter" went even further by insulting my character saying it was obvious that I caused the damage, basically calling me a liar.

So I reached out to Toyota's cooperate office in Plano, Texas for resolution and they rejected the warranty based off this service manager stating it was due to wear and tear. Wear and tear occurs over time and age, not in the time span of 4 months.

I'm still looking for resolution and what's just in this matter. If I can take a $100 product to COSTCO that's defective and have the issued resolved. How can I not take a $40,000 product that's defective to a million dollar cooperation to get the issue resolved. I don't see the logic.

I want to commend BMW. They do the right thing, I had an issue with my wife's new vehicle that I purchased from BMW of San Diego where the service manager made no effort to resolve which led me to reach out to cooperate who in turn resolved the issue and also financially compensated us for the inconvenience.

Note to Toyota, you can take a page of out of BMW's book.

Garry G.

German Espinoza is the very best salesman if you need a vehicle and want someone who really helps you as a buyer, from getting you the best deal all the way to you driving away as a very satisfied customer! The manager, Chuck Sayers, is also there to make sure that your needs and price are met to the very best as a customer who deserves a deal that makes you happy and confident that you will return as a repeat customer in the future!

Christi M.

Good evening everyone I’m excited to say that I am very impressed with a United Toyota especialy the gentleman Thomas Gunn, who worked hard to get me what my extended warranty was to cover. I went one day to get an oil change and something else done and just had a conversation I had said one day I hope I can get a whole paint job then he started taking a ton of pictures more than what is normal for leaving your car there, he “kept saying just wait it’s your lucky day”, so come to find out my Toyota, which was bought used in May it was a 2016 Toyota RAV4. It did have some damage which wasn’t covered in the extended warranty but due to my car’s paint wearing and chipping extended warranty covered a whole new paint job and he managed to get my bumper. Replaced for free. Plus I got a new stereo because that was under the extended warranty because I kept having problems with it.

 I’m happy to say that my car is totally new on the outside and it’s a nice car in the inside overall, I am very pleased with my vehicle. Thank you united Toyota, and especially a thank you to Thomas Gunn. FYI, I did not have to spend a penny but the overall work that has been done through my extended warrantly like the suspensions and other other work, I think maybe he said it was about a $20,000 job total.. it pays to have extended warranty. I’ve always said no to extended warranty but you know what it’s worth it. My car payment wouldn’t be much less if I hadn’t had the extended warranty.

Mark P.

We had to have our car towed in after a water pump failure on the way to AZ. Miguel in service was a huge help in orchestrating our arrival after hours an getting us back on the road the next day. Very grateful!

Leslie P.

I was helped by Efren, Sean & Willy Moreno. All of them did their best to help me and exceeded my expectations. I would give them 6 stars if I could!

Donald W.

Brandon Phillips at United Toyota is a must visit! He followed up on my interest, never made me feel backed into a corner. For the span of a month I was able to text him and narrow down the negotiations for the exact model I wanted and fairly priced within reach of my target 10/10