Worldwide Equipment, Kenworth of SC - Spartanburg, South Carolina

Introduction

Nestled at 295 Access Road, Spartanburg, South Carolina, Worldwide Equipment, Kenworth of SC stands as a beacon of excellence in the trucking industry. This state-of-the-art facility, operated by the renowned "The Truck People," is committed to providing top-tier services, exceptional customer support, and a wide array of premium trucks and parts. Let's delve into the detailed world of Worldwide Equipment, Kenworth of SC, exploring its main services, location, unique features, practical information, and the positive aspects highlighted in customer reviews.

Main Services

• Truck Sales: Kenworth of SC specializes in selling new and used trucks, boasting an extensive inventory of top-quality vehicles ready to hit the road. Their expert team helps customers find the perfect truck to meet their specific needs and budget.
• Parts & Service: The dealership offers comprehensive parts and service solutions. Their highly skilled technicians provide exceptional maintenance and repair services, ensuring your truck remains in optimal condition. The parts department stocks genuine Kenworth parts to keep your truck running smoothly.
• Body Shop & Paint: Kenworth of SC features a professional body shop and paint department, dedicated to restoring your truck to its former glory after accidents or other damaging events. Their team of experts uses high-quality materials and advanced techniques to deliver superior results.
• Financing & Leasing: The dealership works with various financial institutions to provide flexible financing and leasing options, making it easier for customers to acquire the trucks they need to grow their businesses.
• 24/7 Roadside Assistance: Kenworth of SC understands the importance of keeping your truck on the road. That's why they offer 24/7 roadside assistance, ensuring help is always just a phone call away in case of unexpected breakdowns.

Location and Access

Worldwide Equipment, Kenworth of SC is conveniently located at 295 Access Road, Spartanburg, SC 29303, United States. Situated near the intersection of I-85 and I-26, the dealership enjoys easy access to major highways, making it an ideal location for truck enthusiasts and professionals alike. The facility is approximately 10 minutes from downtown Spartanburg and about 25 minutes from Greenville-Spartanburg International Airport (GSP).

For local customers, the dealership is situated in the Spartanburg Industrial Park, near the Tyger River and close to several major employers such as BMW, Milliken, and Spartanburg Regional Healthcare System. The surrounding area offers a variety of dining, shopping, and entertainment options, making it easy for customers to tend to their business needs while enjoying a pleasant experience.

Featured Characteristics

• State-of-the-art Facility: Kenworth of SC boasts a modern, well-equipped facility designed to streamline services and enhance the customer experience. The dealership features a large showroom, a spacious parts department, and a well-appointed service center with advanced diagnostic tools and repair equipment.
• Experienced Team: The dealership's team comprises knowledgeable, dedicated professionals with extensive experience in the trucking industry. From sales consultants and service technicians to parts specialists and administrators, each team member is committed to providing exceptional customer service.
• Genuine Kenworth Parts: Kenworth of SC is an authorized Kenworth dealer, carrying a comprehensive inventory of genuine Kenworth parts. These high-quality parts are designed specifically for Kenworth trucks, ensuring optimal performance and longevity.
• Customer-focused Amenities: The dealership prioritizes customer comfort and convenience, offering amenities such as a comfortable customer lounge, Wi-Fi access, and a dedicated business center. Additionally, the facility provides on-site cafe and catering services to ensure customers can tend to their business needs while enjoying a satisfying meal.

Practical Information

• Business Hours:
  • Sales: Monday-Friday, 8:00 AM - 5:00 PM
  • Service: Monday-Friday, 7:00 AM - 5:00 PM
  • Parts: Monday-Friday, 7:30 AM - 5:00 PM
• Contact Information:
  • Phone: 864-814-7100
  • Website: thetruckpeople.com
  • Email: [email protected]
• Payment Methods: Kenworth of SC accepts various payment methods, including cash, personal checks, business checks, credit cards (Visa, MasterCard, American Express, and Discover), and debit cards.
• Accessibility: The dealership is committed to providing a welcoming and accessible environment for all customers. The facility features a wheelchair-accessible entrance and a dedicated wheelchair-accessible parking spot.

Positive Aspects from Reviews

With an impressive 74 reviews on Google My Business, Worldwide Equipment, Kenworth of SC maintains an average rating of 4.4/5, reflecting the high level of customer satisfaction and trust in the dealership's services. Some of the positive aspects highlighted in customer reviews include:

• Exceptional customer service, with several customers praising the friendly, knowledgeable, and helpful staff.
• Prompt and efficient service, with many customers commending the dealership's quick turnaround times and dedicated technicians.
• Competitive pricing and fair deals on truck sales, parts, and services.
• The dealership's commitment to keeping customers informed and involved throughout the service process.
• The facility's cleanliness, organization, and modern amenities, contributing to a pleasant customer experience.

One particularly notable review praised the dealership for its swift resolution of a motorhome brake issue, allowing the customer to safely continue their journey. This positive experience underscores Kenworth of SC's commitment to customer satisfaction and safety.

In conclusion, Worldwide Equipment, Kenworth of SC, stands as a premier destination for truck enthusiasts and professionals alike. With its extensive range of services, state-of-the-art facility, experienced team, and commitment to customer satisfaction, the dealership continues to set the standard for excellence in the trucking industry. Whether you're in the market for a new or used truck, require expert service and repair, or need genuine parts to keep your truck running smoothly, Kenworth of SC is the ultimate solution for all your trucking needs.

👍 Reviews of Worldwide Equipment, Kenworth of SC

beth O.

5/5

Motorhome brake problem.
Called am allowed to stay overnight in a totally secured lot. Replaced valve done by 12. Cost reasonable. 5 star. And a sincere thanks for our safe return to NY.

Artem Y.

1/5

Way too expensive. They overestimate labor which is $189 per hour. I was doing Fluid changes in an Engine and tranny. I picked up a truck before closing. They charged me for PM over $780, and couldn’t even install fuel filter properly. The rubber seal was crooked and fuel was dripping down heavily like a waterfall. Drove a couple miles and smelled fuel from the cab. Opened a hood and i saw fuel flowing like a waterfall from that filter. They were already closed at that time. Had to reinstall that filter on the road. My mistake was that i didn’t inspect it at the check out. I didn’t think that official dialer can make such mistakes, especially for the price they charge. Pros about this dealer, it is nice and clean. I included a photo below

nonsense 0.

5/5

The parts service employees were very friendly, thank you for saving the low oil pressure sensor. Plus easy access from interstate 85, and plenty of parking, was nice to see a tanker truck in the parts store.

Joan J.

5/5

I was able to spend the day at this business that had a fun filled day for Breast Cancer Awareness...Live band and Trackside Taproom serving cold beer and Scotts hotdogs to feed all.the vendors , bikers and spectators.. The business is such a excellent place for your trucking needs ....a old firetruck is inside the businesses which I found out was the first truck that was purchased by the owner of this business and a place to stop by just to see this piece of history ... Misdemeanor, band was playing and no felonies were involved this day ....great time to enjoy a nice afternoon.

Robert L.

5/5

Todd got us right in. Diagnosed right away, sent a runner for needed parts, and on the road again.

One the best experiences I have ever had at a KW dealer. Everyone was very friendly. Shop is immaculate. Top notch mechanics. (Todd is a Cummins expert.

Marshall C.

1/5

I agree with Artem Y…
Poor poor service
Over a month in the shop
Constant excuses and lies of progress and diagnosis…was told “I needed to take to the facility of the engine make so they could diagnose it further .…I thought that taking it to the DEALER was the best option.Out of curiosity, I called the “competition “ and what’ll you know , they could do it ALL, going further to debunk what the previous company told me why my check engine light was still on .To add insult to injury, the bill I got from WORLDWIDE-SPARTANBURG was extremely high and problem still existed because they “didn’t have the software to complete the diagnostic tests “. One may ask ,why didn’t I call back or go back and complain..well, based on the lack of professionalism I had already received, a small business owner can’t waste more time and effort on this “slippery slope”, especially if the response will be like ones I’ve received thus far during my experience .
👎👎👎👎👎

Robert S.

5/5

Darby, in the service department helped me tremendously. She was able to get me valuable information on my truck that I couldn't get elsewhere, and went above and beyond to help me out. If you need help with service, ask for Darby. Thanks again!

D T.

5/5

great amenities for truckers. clean and spacious. fast wifi, tv with prime access, work table, recliners, restrooms and shower (towels and soaps are provided) , sink, washer and dryer (detergent is provided) , microwave, and coffee station. 5/5