Yates & Hagan - Lakeland, Florida

Yates & Hagan is a well-established gift shop located at 1452 Town Center Dr E, Lakeland, FL 33803, United States. The store offers a diverse range of items, including clothing, handbags, and jewelry. Customers can choose to shop in-store, opt for curbside pickup, or enjoy same-day delivery services. The business is wheelchair-accessible, with both a wheelchair-accessible entrance and parking lot, making it convenient for all patrons. Yates & Hagan accepts various payment methods such as credit cards, debit cards, and NFC mobile payments, ensuring a seamless shopping experience.

The store's friendly and helpful staff have been praised by numerous customers. One notable experience mentioned in reviews involves a helpful staff member who assisted with a jewelry inquiry over the phone. Additionally, shoppers appreciate the wide selection of gift items available at Yates & Hagan, with new products constantly added to keep the inventory fresh and exciting.

SPECIALITIES AND SERVICES

• Gift shop
• Clothing store
• Handbags shop
• Jewelry store

The store's dedication to customer satisfaction is evident in their willingness to accommodate various shopping preferences, including in-store shopping, curbside pickup, and delivery. With a 4.2 out of 5 average rating based on 60 reviews on Google My Business, Yates & Hagan has clearly established a reputation for being a reliable and customer-focused small business.

POINTS OF INTEREST

• Small business
• Curbside pickup
• In-store shopping
• Delivery
• Same-day delivery
• Wheelchair-accessible entrance
• Wheelchair-accessible parking lot
• Quick visit
• Credit cards
• Debit cards
• NFC mobile payments

👍 Reviews of Yates & Hagan

DENISE K.

5/5

I called about jewelry I found with their card in the box. The lady on the phone was very nice and helped me figure out how much the earrings coast. Thank you for your time and for being so friendly

Regina I.

5/5

Friendly staff. Large assortment of gift items. I love to stop in and see what’s new.

Sandi V.

5/5

What an awesome store to shop for yourself or gift for family or friends.. The staff is just as unique and friendly and so helpful what an experience going into this store so happy to have shopped here will definitely be back soon when in the area

jean E.

5/5

Cute boutique I had been wanting a satchel type bag for the right everywhere I look is all left side. Went there got a beautiful right side one in a mix of purple ,white and gray. I was so happy and I got a nice drink coaster too

Gwen P.

5/5

Store is very well kept and the sales associates were the right kind of helpful. They discovered my needs, took me to the area where my items were, and then left me to shop. Didn't feel pressured into a sale or hovered over like I was going to try and nab something. Excellent variety of the more popular name brands... Vera Bradley, Lilly Pulitzer, Alex and Ani, etc.

William S.

1/5

My wife loves(d) your store. We have purchased everything from swell bottles to yetis here. I too make purchases as well. We were in your store last month and I specifically asked if you had both size sports caps for the swell bottle. I was told yes. I purchased the one for the larger bottle however I was told I could not purchase the one for the smaller bottle because someone had called that morning and “inquired” about it. They never even said they would be in to purchase it. The manager then took it from me and hid it and said they were out of stock. HORRIBLY UNPROFESSIONAL. Needless to say I will make sure my wife nor myself ever steps foot in your retail location as well. We have told several friends of ours about this and they have agreed to never step foot back in your store as well as to spread the word of how unprofessional your manager is. I was astonished when this happened. Lost a customer forever 😞

Todd G.

1/5

Buyer beware!!! 3 days after purchasing a necklace as a gift. The gift was found to be a duplicate. Both purchased from Yates & Hagan. The stores "company policy" is "absolutely no returns." Still in box, bag and with receipt. And small business wonders why it's hard to do business against bigger chain stores!! Super unsatisfied, not any where close to a good customer service model. Obviously more profit-driven than customer friendly. Lost a long time customer that typically tries to shop towards small business.

amanda B.

1/5

Rude customer service from the older dark hair lady. Won’t be returning!